Is there a way to measure the utilization of ServiceNow products?

Suggy · ‎04-15-2025

Today customer has subscription for ITSM, ITOM (Discovery, SM, EM) , CSM, FSM, APM, SPM etc

We wanted to measure how effectively users are utilizing/adopting above products.

Ex - They may not be using problem management at all.

or they many not be using all the features/capabilities of change management like CAB workbench, standard change etc.

Looking for a way to measure the product utilization and provide a score to each product like:

> Planning

> In use

> Yet to use

> Implementing etc

Has anyone done this? If yes, can you share some insights?

Suggy · ‎04-16-2025

Anyone?

Suggy · ‎04-16-2025

Anyone

Dr Atul G- LNG · ‎04-16-2025

Hi @Suggy

I'm not 100% sure, but you can explore the "impact" product of ServiceNow. I'm sure you have an SN account manager, so you should connect with them. They can bring the required team from ServiceNow to guide you and provide support on this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Suggy · ‎04-18-2025

Hi @Dr Atul G- LNG Thanks for replying. Yes I know that there is an offering as part of Impact but that comes with a cost - which we dont want.

Hence was looking for some insights if anyone has done.