JIRA UI button to link to external Jira ticket

[kafley_monami]

Hello,

I have created a button in the incident form named "Create Jira" which should on click redirect to the Jira page.

Steps performed:

1. UI Action configured
2. UI Page configured

Attached is the result.

I have the button but I cant figure out how should I navigate to the Jira page for that?

Where should I include the script change and with what code?

TIA,

Monami

[Dr Atul G- LNG]

Hi @kafley_monami 

You want, to open Jira page, when you click on button or you want to move all data of INC to jira page?

https://www.servicenow.com/community/developer-forum/how-to-redirect-from-ui-action/m-p/2622853#:~:t....

[kafley_monami]

Hi Atul,

I want to open the respective JIRA page with the click of the button with only the description from ServiceNow. JIRA can have its own ticket number.

The idea is to bridge the two tickets(ServiceNow and Jira) and I do not want to configure the entire Agile integration!

[Dr Atul G- LNG]

Hi @kafley_monami 

did you build the API / spoke for SN - Jira ?

Once the Integration done, then we need to add code in UI action. 

This video help you to understand Integration 

https://youtu.be/d5WYx8dc9sE

https://www.youtube.com/watch?v=V4kJTb2jwXs