Knowledge article content not displaying in Portal - have I missed a setting?
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01-07-2020 09:26 PM
Hi
I am creating sample knowledge articles in our DEV instance. I have created
- Knowledge base
- Knowledge category
- knowledge articles
- Pointed portal to look at new knowledge base.
I can view knowledge article content from the Knowledge home page within the platform, however when I open the article from the Portal, there is no content. Any ideas?
1. Platform view
2. Portal menu - OK
Fig 3. Knowledge article - Portal - empty
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Knowledge Management

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01-08-2020 07:21 PM
Not seeing a problem. What do you have listed for "Can Read" for the knowledge base and the article? Just blank? How about cannot read? Is the article "valid to" date in the future?
Even with those answers, it may be time for a case in Hi