Resolved! Programmatically Apply a Template To a Form?
Is it possible to programmatically apply a template to a form, say, in an onChange script when a value is selected from a choice list? Google was spectacularly unhelpful answering this question!
Forum Posts
Adding GTM code into the <body> tag of Service Portal Pages
I have been told to place the following GTM code into the <head> tag for Google Tracking for our Community: <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.g...
Redirecting Approver Users to the Service Portal
I am hoping for a little help. Currently we have the code below that redirects a user with the snc_internal role only to the Service Portal. What I am looking to do is have two things happen. Keep the current functionality in place, but also have any...
Advanced work assignment - Assign ticket to agent auto acceptance
Hi All, In AWA can we assign ticket to agent automatically, skipping step to accept and reject.
How to query field to currency that shows 0 amount? It seems normal query not working.
How to query field to currency that shows 0 amount? It seems normal query not working. I have 605 total or recods. 506 records containts u_total is not zero. So I'm expecting to have 99 records that contract 0 u_total value. Here's my script, I want...
Resolved! ACL at field level
Hi I created this Read ACL on sys_user field email. I put a simple condition of if email does not contain @1234 then only sn_hr_core.case_writer role can read this field. However, it just hides it everywhere now, even if the condition is not met......
can I configure a Bot to move a card in Visual Task Board ? is there a api available ?
I want to configure a bot (outside SNOW) which can make api calls to Visual Task Board in SNOW and perform certain actions which otherwise are taken by a user (human)
OAuth 2.O Error
Hi Team, I am facing issue in OAuth 2.0 while getting token generation from Rest Message. oauth flow failed. Verify the configurations and try again, Error Type : invalid null response. Please help on this. Thanks, Preethi
Resolved! How to push 2 different field's value in an combination in one array.
Kindly see the below code which i have written in script inculde which is used to send 8 different fields data to thrd party tool, basically i am doing rest integration to send the data to third party tool. Now in the below code till now i am saving ...
Resolved! How to add a "Save" button on knowledge article.
As the Knowledge contributor, I would like to have "Save" button on knowledge Article and block forms when the workflow is "Draft" or "Review" So that my changes are saved when I click Save button. And I know this is complete when Save button is adde...
Resolved! How to get field value sys id into system property
Hi everyone, My requirement is to get sys_id of the field value from cases table to system property . Then I want to get this system property into widget and script include. Does getValue work on system property . My field name is "consumer " in cas...
Best way to delegate group management to owners
Which method is best for allowing group owners to self-manage group properties of the groups they own. At least we want them to be able to manage members, (description etc) preferrably without needing itil role for example. Have you built generic cat...
Flow Designer - Create record from inbound email isn't processing as expected.
I've been trying to set something up that I thought was pretty straight forward in Flow Designer, to process inbound email to the instance, create a new record and set the necessary fields. When testing I can see that the email is processed by the in...
Resolved! how to edit or create a menu for employee center service portal ?
Hello friends, I'm bumping my head into the wall trying to edit the menu in the screenshot below. I want to be able to create a the menu with topics "my reservations" and "create new reservation" for a doctor to be able to reserve an operation room....
Resolved! Creating Configuration item using APIs
I am creating a catalog item and workflow that allows to create CI . The form has selection for class and name. How do I create using GlideRecord? Do I need to define new GlideRecord("cmdb_ci_' + className"); or gr = new GlideRecord('cmdb_ci"); gr....
