I am unable to see lists on Agent Workspace. I created a workspace using studio & added one list. There were 4 lists already present by default: Now, if I open the workspace, and go to Lists, I don't find anything: I've tried this in different inst...
I am using below code to save the outbound REST (GET) calls response to save in attachment table but it's not working, the code is not getting executed even if I comment out highlighted line of code. this returns response when we do not try to save t...
Hello Experts, I have a requirement to show knowledge articles to users who are satisfying can read and cannot read criteria , I'm doing this to get rid of 'Security constraints' message which is annoying to customers, I have written query business r...
Hello! I need an advise on how to properly set up Response SLAs so it's as much OTB as possible. My customer has several response SLAs set up this way: - Start condition: active = true - Stop condition: state = in progress or state = resolved When t...
I am rather new to the platform and I am tasked with developing a new application. I already determined the business requirement and different roles and create a data model based on them. Currently, I am building the application in the Studio. Howeve...
Hi. I want to change workflow of knowledge from draft to review. Now it's automatically change so I can't edit. If some one knows, please let me tell. Thanks.
"Under the User details tab, if the Department is IT, set the assignment group to IT Securities." please help me with this requirements under the problem management
Hello, The Polaris engine in San Diego is always docking the Agent Workspace 2.0 (also called CSM/FSM Configurable Workspace), whereas Rome still allows for a "open in new page" interface without Application Navigator and top navbar: Rome: San Die...
The ServiceNow Partner Finder lists the Customer Satisfaction Score (CSAT) of each partner, but it does not indicate exactly how many responses were used to calculate each score. The pop-up help text indicates the score is based on a rolling 365-day ...
Hi,we are trying to leverage the functionality of using a script include within a list filter. For example, in SPM Project Management, if you open a Proejct list, you get the default filtering for the list as: Task type in javascript:getValidProjectC...
Hi folks, Is there any correct link to "Stop" impersonate ?Something like this is not working : https://www.service-now.com/api/now/ui/impersonate/UID Any Advice? Thanks Marek
Hi AllI just want to share a little feature I made.We have enabled the automatic redirect of users without roles to the Service Portal - Redirect to Service Portal after login This however has a conquence when impersonating an end user - you will not...
I have a flow that needs to wait for a condition on a table in my scoped application. I enabled live feed in my table's definition, I created a business rule to trigger the live_feed.update event. But I keep getting an error: "Access to event 'live_f...
Hi Guys. I really need your help here. I have 4 checkboxes. Each check have different approver. If 2 or more checkbox are selected then 2 or more RITM needs to be created and goes to respective approver. Once approved it will create individual TASK...
Hello Occasionally, I would like to delete all records in all tables of my application. My current approach: I am aware about the KB article Mass-Deletion and Excess Data Management Recommendations. However it provides me only with an option to delet...
