The Knowledge feedback task which is a new feature in London is not working as expected. We have enabled the plugin "Knowledge Management Advanced Installer" and update the system properties "Create actionable feedback task when an article is marked ...
Hi, I have a requirement where we need to add or select multiple dates in single field . Is there any field type we can use for this multiple selection. Because using date or date time field we are able to add only single date value. can someone plea...
Hi all, I have a custom activity in PAD whose Flow is triggering a REST call. If the REST call fails (as example the MID server is down), the activity informs the user that an error happened. In that scenario, I would like to be able to re-run the ac...
Thanks in advance for your help. I have a form that generates and attaches a PDF to the form when an action button is clicked. Then, the user needs to be able to read the document to make sure the information is correct. When a different action butto...
We had previously used visual task boards for a large project, and the private tasks are were we can see all of the documents that had been attached to each card. I'm needing to move historical data into a new system, but need a way to download all ...
I have scoured the interwebs and the community and the best promising answer I have found is using a background script which doesnt work for me. I havent a clue how to script so I am not sure why it doesnt work. If anyone can assist it would be of ...
In Service Portal, how do I edit where the "Continue Shopping" and "View the Catalog" buttons take the user? Both of these buttons are on the sc_cart page; "Continue Shopping" displays if you have items in the cart, "View the Catalog" displays if t...
If you have a table (say, task or metric_instance for example) listed in the Clone Exclude Tables for a given Clone Profile, and you have no Clone Data Preserver defined for the same, and you check the "Exclude tables specified in Exclusion List" box...
Hello, I have set up Data Certification for certain fields from Incident table. As you can see below, by reporting only on cert_element table, I am not able to add in more fields from incident table (i.e: incident.priority, incident.assignment group,...
Hey guys. So I have a catalog item. On that catalog item is a dropdown containing multiple values. How do I, via the URL, define what value the dropdown should start with? I have a form that could be used in several scenarios. It would be quite nice ...
Looking at wiki of Table APIhttp://wiki.servicenow.com/index.php?title=Table_API#gsc.tab=0 it is written there to use sys id in the endpoint in order for you to update specific record can this be changed to number instead? ThanksBroderick
We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. Has anyone successfully created an Escalation action? I know there wer...
How can we change the color of widgets (icon links ) i.e., (color of request something,knowledge base,....) to WHITE in service portal as there are only few colors recommended as icon,default,primary,success etc.,,,
Dear experts, Relationships:Adding a Reference field on table A that points to table B, creates a relationship that ServiceNow can understand. This allows you to add a related list of records in table B, that displays the records from table A that ar...
Hello. We've just recently discovered that anyone can view an article in the Outdated workflow state in our knowledge base. We do want most of our articles to be publicly viewable. However, after we revise and publish an article, it seems like only t...