Knowledge Management (KM) Implementation (Course) Task: Translation task routing
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02-22-2024 03:48 AM
Hello,
i am having some trouble getting through the last task for the Knowledge management Implementation course.
this is the task:
Instructions: Your customer requires a task to be automatically created and assigned to the Knowledge Admins user group whenever a knowledge article is created or updated in English.
1. Create an assignment rule to automatically assign tasks to the Knowledge Admins group when translation is required.
i am to the point where I am not sure where i am making a mistake: i am in Knowledge --> Translation Management --> Translator Mappings --> assignment Rule
i have added a name, then in the tab "Applies To" Table: Knowledge Translation Task[kb_translation_task] with condition
[Translated Language][is][English] . i assume i need to add additional rule for the ( created or updated in English ) requirement from the instruction. Assigned to i have added Knowledge Admins in the group field and thats it.
any help would be greatly appreciated.
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02-22-2024 04:01 AM
Hi @fXs
Seems you are doing some thing.
Your customer requires a task to be automatically created and assigned to the Knowledge Admins user group whenever a knowledge article is created or updated in English.
Atul: Please check which table it referring? is Kb_task or other.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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03-12-2024 01:26 AM
Hi @fXs
I have completed this task recently, let me help you with this task.
follow the below steps @fXs ,
1. Navigate to Translator Mapping
2. Click New
3. Create the Assignment Translator Task, like below
I Created the task in this way and I am able to complete the task.
If my answer helps you to fulfill your requirement, please mark my answer as accepted solution @fXs .
Thanks & Regards,
S. Lakshmikanth Gupta.
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04-03-2024 07:53 AM
Thank you very much! Greetings Adrian 😊