Link to a specific section of a Knowledge Base Article

[nes]

Greetings, we store several of our policies within our Knowledge base.   The policies can be a bit lengthy and have section headings for each topic and sub-section.   We'd like to have customers be taken directly to those specific sections rather than the entire KB article and then have to search for the section.

I notice we can embed source code in the body of the KB article as well.   Is it possible to make a section heading linkable so that if we send a URL to a user they can be take directly to that section of the KB article?

Thanks,

[danpirone]

Matthew,

Did you get a fix for this issue? I am having the same problem. it seems to work fine in the old UI, just an issue in the SP.

[Matthew Glenn]

No luck. I posted my own thread regarding it, but haven't received any hits.

[Matthew Glenn]

Update.

I reached out to HI and found that the document linking not working within the Service Portal issue is a known problem (PRB707186). This issue is fixed in Jakarta, but there is an available work-around (attached. pptx file is directly from HI).

[danpirone]

Thanks for the response. Ill give it a go and let you all know if it worked for me.

[danpirone]

Just an update.

So the fix as is worked for anchors that defined the element as a "name" but not for anchors that referenced an element with an "id".

A small tweak to the code as below, and it was working for most bookmarks. i also reduced the animate time as I thought it was a bit slow.

function (scope, element, attrs, ctrl) {

         element.on('click', '.kb_article a', function(e) {
                   var $this = $(this);
                   var href = $this.attr('href');
                   if (href.indexOf('#') == 0) {
                             e.preventDefault();
                             e.stopPropagation();
                             scrollToAnchor(href.substr(1));
                   }
         });

         function scrollToAnchor(anchor) {

                   var position = $("#"+ anchor).offset() || $(".kb_article a[name=\""+ anchor +"\"]").offset();
                   $("section.page").animate({
                             scrollTop: position.top - $(".kb_article").offset().top
                   }, 500);
         }
}