How to avoid Service Graph Connector to override ServeNow field with empty data

[Naushad1]

Hi All,

What is the easiest way to put a rule against attribute mapping to avoid SGC override field in ServiceNow with empty value.

We are using SG-Intune connector where some of the devices does not have phone number present at MS Intune, these records are manually update in ServiceNow however as soon as SGC runs, it remove this value.

Has anyone experience similar situation before? what is the best solution to make sure SGC does not update a field in ServiceNow if the value coming from Intune is empty.

Thank you for the response.

[Sohail Khilji]

Hi @Naushad1 ,

For this you need to configure IRE rules.

Configure the Reconciliation rules to determine which source is authorized to update the field.

1. Go to > ci class manager Module

2. Open the class for which you neeed to set the rule. (Eg. Computer or servers)

3. select the data source give the order. (find which source is updating the data and set priority low to it.)

4. select the field in attributes section.

5. set filter condition if any... and save...

Configure the Reconciliation rules to determine which source is authorized to update the field.

Check for datasource precidence rule if you want to set or propritze a whole data source over the other...

 I hope this helps....