Mismatch between List view and Dashboard records with the same condition

[Sushil19969106]

Hello,

We have a Dashboard configured, The Dashboard has a widget and the widget has a Indicator source associated with it and the Indicator source has conditions as below

When the same conditions are being applied in the List view of the issues we get 76 records.

But in the Dashboard we could see only 74 records, the 2 records has Due date after 1st Oct 2024.

Please suggest if anyone has faced such issue.

Thanks in advance

[divyalakshmi]

@AndersBGS @jameschung @Adam Stout  Can you guys throw some insight on this or direct us to some PA experts in the community. I also have same problem https://www.servicenow.com/community/performance-analytics-forum/pa-indicator-source-and-indicator-q...

[AndersBGS]

Hi @divyalakshmi ,

Sure, please also share a snip of the automated indicator(s) and the widget configuration. Based on this, it will be much easier to help you. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders

[divyalakshmi]

@AndersBGS  Snip of Indicator and widget

Indicator: Frequency Quarterly, no additional condition

Widget:

Historical job : Relative start 72 months ago to relative end 0 days ago

Daily Job: Relative start 1 days ago to relative end 0 days ago

[AndersBGS]

Hi @divyalakshmi ,

After going through this, I'm pretty confident that the reason that you have 76 / 74 is due to the frequency on the indicator source. The indicator source frequency tells how often to collect data. So according to your indicator source you have quarterly collection, where condition state:

So basic, as the 4-quarter is not completed, hence it will not show even though you have 2 tickets created on the 4-quarter and before today according to your conditions.

If you enter analytics Hub, and select "by quarter SUM+" I would assume that you will see all 76 records.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders