Need Help: Highlighted Values on Workspace Home Page (Task Table)

[saint]

Hi Experts,

I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.
However, I would like the same highlighting behavior to appear on the Workspace home page, specifically on the default lists “My Tasks” and “My Group’s Unassigned Tasks.” These lists are based on the task table, which makes it unclear how to create a highlighted value that references fields like:

incident.impacted_user

sc_task.requested_for

Has anyone implemented highlighted values on workspace home pages where the base table is task, but the conditions depend on fields specific to incident or sc_task? I recall seeing a similar question before but haven't been able to find it again.

Any guidance or solutions would be greatly appreciated.

[Tanushree Maiti]

Hi @saint 

Check these 2 posts, it will help you.

https://www.servicenow.com/community/incident-management-sow-forum/vip-indicator-on-sow-service-oper...

https://www.servicenow.com/community/service-operations-workspace/the-easy-way-to-highlight-vip-amp-...

[Ankur Bawiskar]

@saint 

I don't think it will work

sc_task doesn't have it's own requested_for field

incident doesn't have it's own impacted_user field

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[saint]

Hi Ankur,

Thank you for your response.

Apologies for the incorrect field specified on the incident, it should have been Caller ID.

That being said, for the incident table, the highlighted value field is available out of the box, and I am using that. For sc_task, I have created the field as shown in the screenshot below.

My question is regarding the SOW homepage, which contains two main lists: “My Tasks” and “My Group’s Unassigned Tasks.” These provide fulfillers with a quick overview of all tasks assigned to them. While users can navigate to the individual lists, where the highlighted fields display correctly, the homepage lists do not show these values because the configuration is not on the Task table.

Since most of the service desk relies on these homepage lists rather than navigating into each individual list, I would like to configure them so the highlighted values appear there as well.

I hope this explains the issue clearly. Please let me know if you need any additional details. Thanks again for your continuous support.