Need to restrict the variables in Request Item and SCTASK

Saib1
Tera Guru

HI All 

 

We have the Service Catalog and contains Group Type - Create/Update/Delete

 

1. When i select the Create it shows only the Create related variables

 

Saib1_0-1729610259800.png

2. Filled all the values clicked Order Now and RITM got created

 

Saib1_1-1729610374711.png

 

I am seeing that Request Item contain all the variables . How to restrict? It should show only for the Create related variables  not others variables

 

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I have done few client script below on the catalog items

 

function onLoad() {
g_form.setVisible('number_of_group_creation',false);
    g_form.setMandatory('number_of_group_creation',false);
        g_form.setDisplay('number_of_group_creation',false);

        g_form.setVisible('number_of_group_updation',false);
    g_form.setMandatory('number_of_group_updation',false);
        g_form.setDisplay('number_of_group_updation',false);

        g_form.setVisible('number_of_group_deletion',false);
    g_form.setMandatory('number_of_group_deletion',false);
        g_form.setDisplay('number_of_group_deletion',false);


            g_form.setVisible('new_group_creation_details',false);
    g_form.setMandatory('new_group_creation_details',false);
        g_form.setDisplay('new_group_creation_details',false);

            g_form.setVisible('group_updation_details',false);
    g_form.setMandatory('group_updation_details',false);
        g_form.setDisplay('group_updation_details',false);

            g_form.setVisible('delete_group_details',false);
    g_form.setMandatory('delete_group_details',false);
        g_form.setDisplay('delete_group_details',false);

                g_form.setVisible('Notes',false);
    g_form.setMandatory('Notes',false);
        g_form.setDisplay('Notes',false);
   
}
 
 ==================================================================================
function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
    g_form.clearValue("number_of_group_creation");
    g_form.clearValue("number_of_group_updation");
    g_form.clearValue("number_of_group_deletion");

    g_form.clearValue("delete_group_details");
    g_form.clearValue("group_updation_details");
    g_form.clearValue("new_group_creation_details");

    if (g_form.getValue('group_type1') == "create") {

        g_form.setVisible('number_of_group_creation', true);
        g_form.setMandatory('number_of_group_creation', true);
        g_form.setDisplay('number_of_group_creation', true);

        g_form.setVisible('number_of_group_updation', false);
        g_form.setMandatory('number_of_group_updation', false);
        g_form.setDisplay('number_of_group_updation', false);

        g_form.setVisible('number_of_group_deletion', false);
        g_form.setMandatory('number_of_group_deletion', false);
        g_form.setDisplay('number_of_group_deletion', false);


        g_form.setVisible('new_group_creation_details', true);
        g_form.setMandatory('new_group_creation_details', true);
        g_form.setDisplay('new_group_creation_details', true);

        g_form.setVisible('group_updation_details', false);
        g_form.setMandatory('group_updation_details', false);
        g_form.setDisplay('group_updation_details', false);

        g_form.setVisible('delete_group_details', false);
        g_form.setMandatory('delete_group_details', false);
        g_form.setDisplay('delete_group_details', false);

        g_form.setVisible('Notes', false);
        g_form.setMandatory('Notes', false);
        g_form.setDisplay('Notes', false);


    } else if (g_form.getValue('group_type1') == "update") {

        g_form.setVisible('number_of_group_creation', false);
        g_form.setMandatory('number_of_group_creation', false);
        g_form.setDisplay('number_of_group_creation', false);

        g_form.setVisible('number_of_group_updation', true);
        g_form.setMandatory('number_of_group_updation', true);
        g_form.setDisplay('number_of_group_updation', true);

        g_form.setVisible('number_of_group_deletion', false);
        g_form.setMandatory('number_of_group_deletion', false);
        g_form.setDisplay('number_of_group_deletion', false);


        g_form.setVisible('new_group_creation_details', false);
        g_form.setMandatory('new_group_creation_details', false);
        g_form.setDisplay('new_group_creation_details', false);

        g_form.setVisible('group_updation_details', true);
        g_form.setMandatory('group_updation_details', true);
        g_form.setDisplay('group_updation_details', true);

        g_form.setVisible('delete_group_details', false);
        g_form.setMandatory('delete_group_details', false);
        g_form.setDisplay('delete_group_details', false);

        g_form.setVisible('Notes', false);
        g_form.setMandatory('Notes', false);
        g_form.setDisplay('Notes', false);

    } else if (g_form.getValue('group_type1') == "delete") {

        g_form.setVisible('number_of_group_creation', false);
        g_form.setMandatory('number_of_group_creation', false);
        g_form.setDisplay('number_of_group_creation', false);

        g_form.setVisible('number_of_group_updation', false);
        g_form.setMandatory('number_of_group_updation', false);
        g_form.setDisplay('number_of_group_updation', false);

        g_form.setVisible('number_of_group_deletion', true);
        g_form.setMandatory('number_of_group_deletion', true);
        g_form.setDisplay('number_of_group_deletion', true);


        g_form.setVisible('new_group_creation_details', false);
        g_form.setMandatory('new_group_creation_details', false);
        g_form.setDisplay('new_group_creation_details', false);

        g_form.setVisible('group_updation_details', false);
        g_form.setMandatory('group_updation_details', false);
        g_form.setDisplay('group_updation_details', false);

        g_form.setVisible('delete_group_details', true);
        g_form.setMandatory('delete_group_details', true);
        g_form.setDisplay('delete_group_details', true);

        g_form.setVisible('Notes', true);
        g_form.setMandatory('Notes', false);
        g_form.setDisplay('Notes', true);
    }

}
 
 
 
6 REPLIES 6

@Josh Pirozzi 

 

for the --NONE-- the ui policy is not working . CAn you correct if anything wrong here

 

Saib1_0-1729618571644.pngSaib1_1-1729618593678.png

 

@Saib1,

You may need to adjust the conditions to 'group_type1' IS NOT ONE OF and select all of the Select Box options to hide the other Variables. 

 

A couple of other things I've found recently are:

  1. Using different UI Policy Order numbers is necessary.
  2. Review/verify if there is another UI Policy trying to do the same thing that is conflicting with this UI Policy.