Need to trigger notification every business day once the Business elapsed percentage field crosses 1
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‎12-06-2024 10:01 AM
I have created custom percentage field on change_request table similar to business elapsed percentage on task_sla table. Using BR I am populating this custom field to be in sync with business elapsed percentage field on task_sla table. Once this custom field crosses 100% I need to trigger notification once on each business day end. Any ideas how to achieve this.
I am also facing issue that custom field not getting updated after 100% even though OOB field on task_sla is getting updated.
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‎12-09-2024 12:56 PM
@Sohail KhiljiOnce OLA breached more than 100% I need to trigger notification every 8 business hours (once per day) This should be sent to Business approval group on the change_request