We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Need to trigger notification every business day once the Business elapsed percentage field crosses 1

Reddymahesh
Tera Contributor

I have created custom percentage field on change_request table similar to business elapsed percentage on task_sla table. Using BR I am populating this custom field to be in sync with business elapsed percentage field on task_sla table. Once this custom field crosses 100% I need to trigger notification once on each business day end. Any ideas how to achieve this.

 

I am also facing issue that custom field not getting updated after 100%  even though OOB field on task_sla is getting updated.

5 REPLIES 5

@Sohail KhiljiOnce OLA breached more than 100%  I need to trigger  notification every 8 business hours (once per day) This should be sent to Business approval group on the change_request