Need to turn off auto populate of work_start and work_end in change management

TiffanyL · ‎07-14-2020

I am wondering how the autopopulate of work_start and work_end are configured. The business has requested that these items NOT autopopulate as they do not typically occur at the time of change and are completed instead at the time of review. Filling the field leads to incorrect times; we would prefer the end user be required to fill out both.

The system current works where:
Close phase = implement, then date/time stamped in actual start date
Close phase = review, then date/time stamped in actual end date

Where I run debug shows that the actual start/end date validation BR is being skipped? Can anyone tell me how this is coded and where I would start by turning this feature off?

sachin_namjoshi · ‎07-14-2020

The Work start date and Work end date are set by functions in Change Request State Model script includes. When state changes to Implement the Actual start date is populated, when state changes to Review the Actual end date is populated. This logic is scripted in the following script includes:

ChangeRequestStateModelSNC_standard
ChangeRequestStateModelSNC_normal
ChangeRequestStateModelSNC_emergency

As those are SNC script includes they are read-only and can not be changed, but all of them has secondary versions (they extend the SNC ones) that should be used if someone wants to overwrite the OOTB behaviour, those script includes do not have the SNC in the name:

ChangeRequestStateModel_standard
ChangeRequestStateModel_normal
ChangeRequestStateModel_emergency

So you can write your own logic in the ones that extands the SNC scripts.

Just add to them those lines:

toImplement_moving: function() {
// comment, delete or change lines that fills the Actual start date
        //if (this._gr.work_start.nil())
            //this._gr.work_start = new GlideDateTime();
        return true;
    },

toReview_moving: function() {
// comment, delete or change lines that fills the Actual end date
        //if (this._gr.work_end.nil())
            //this._gr.work_end = new GlideDateTime();

        return true;
    },

View solution in original post

RWHeals · ‎03-05-2024

Just found the culprits, its two business rules (created in 2020) on the CHG table named:

Change Model: Set work start

Change Model: Set work end

Disable them and youre set.