Need to update Work notes and additional comments from ServiceNow in Jira Comments

[Rachael12]

Hello,

I am using integration hub for ServiceNow Jira integration. I need to updated both additional comments and worknotes from ServiceNow in Jira Comments.

I have create 2 actions for :

1. Add additional comments : Here I am passing the defect number and extracting the lates additional comment within this action.

2. Add Comment : I am using this OOB action, here I am passing the defect number and the extracted additional comment from 'Add additional comments'.

This works fine.

But when I create a separate action to extract work notes and pass in 'Add Comment'.

'Add Comment' action fails stating 'Error:  The Given Issue does not exist or you do not have permission to access it.'.

I have tried various ways to pass both work notes and additional comms in 'Add additional comments' but does not seem to be working as expected.
It seems only ' Add additional comments' is successful with 'Add Comment' whether I pass comments or work notes, it works.

Please suggest.

[Ankur Bawiskar]

@Rachael12 

please share some screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rachael12]

Hello,

Thanks for the revert!

I have added the attachments below. 

'Additional' and 'work notes' actions are used to extract the latest comment/work note and 'Add Comment' is used to sync that comment/work in Jira. 'Add Comment' is OOB within Jira Spoke.