New London Custom URLs

[Kenny Hosey]

My organization is going to need to rebrand in the next few months, and with this rebranding we will be required to update the URL for our instances to a new name.  For example, we are currently on abc.service-now.com.  We will need to rebrand to 123.service-now.com. 

With the new functionality in ServiceNow to allow for custom URLs with the London release, does anyone know how we go about it.  I have enabled the plugin, enabled the system properties, and attempted to add in a custom URL only to be presented with this error.  Error Message Domain 123.service-now.com is unreachable. Ensure it is up and running before adding it as a custom url. 

Obviously, this is just an example of what we're trying to do and we'd have a valid name for the domain.  I'm just not sure what step I'm missing.

Is this URL something that has to be registered first?  Am I only allowed to do this with the same name of my existing instance (i.e. servicenow.abc.com)?  Any help on this would be much appreciated!

Thank you in advance for the assistance

[Madhav9]

Hi Jeff

We do added CNAME records, now we are getting new error which is attached below.

Can you please help on this? 

Regards

Madhavarao L

[Jeff Currier]

Is this a personal developer instance (PDI) or demo instance?  You cannot use the custom URL feature in a PDI

[Divya36]

Hello Jeff,

Could you please advise how to establish CAA record. If we have SSL certificate, how to set the LetsEncrypt.org. Please provide the steps.

Thank you,

Divya

[Jeff Currier]

Divya,

There isn't much information on this out there on configuring with LetsEncrypt.org.  I believe you need to coordinate this with the Hi team.  I suggest you log an incident with Hi to get this configured.

-Jeff