Resolved! prerequisites for integration hub implementation ServiceNow
I need to implement Integration hub can you help me on the prerequisites. Thanks in Advance!!
Forum Posts
Remove "Affected CIs" Section/Component from Incident Overview Tab of Service Operations Workspace
Hi Community, We recently activated Service Operations Workspace as part of our San Diego upgrade and I'm having trouble figuring out how to modify the Overview tab of the incident view in the workspace. I previously read through the a similar post a...
Resolved! search list collector on multiple fields
I have a table with 2 columns, u_display_name and u_func_access_techI have a Service Catalog with a list collector variable defined referencing that table. I'd like to be able to search the list by either the u_display_name or the u_func_access_tech...
Cascading Retirement
When retiring cis, there's no OOB automation that handles these relationships? We have to create our own business rules to the upstream relationships? When retiring a server, the application services also need to be retired unless migrating and if m...
VMWare Virtual Machine Instance Discovery - Duplicates
Hi,We're experiencing an issue in our ServiceNow Instance (Tokyo) whereby multiple Virtual Machine Instances are being discovered with the same name as separate CI records. e.g. we have 5 instances of V-P1XXXXX and 5 of V-P2XXXXX I can't understand w...
Resolved! How to deactivate @vtext.com SMS
Hi Experts, We are receiving since few months SMS to only one recipient 406@vtext.com anytime when a notification sent if an Incident has been assigned to a group or a catalog Task assigned to a group.An email notification comes at the same time as i...
Resolved! Additional LDAP OU definition for Inactive users and its impact on authentication
HI allWe have a LDAP integration to create /update users with this filterWe don't have a RDN value specified for this OU definition and the Query field value is mail. (&(objectClass=person)(sn=*)(!(objectClass=computer))(mail=*@mycompanyname.com)(ma...
Multi-Provider SSO using Akamai
Hello All,We are working on a project where customer ask for using Akamai as SSO source for authentication of external customers along with Azure AD for internal users.Please let me know if any use cases has been worked upon by anyone or anyone confi...
Attach Workflow to Order Guide
I want to add a workflow to an order guide. I can attach them to the individual items in the order guide as well but I prefer having one master workflow that will create tasks based on the items in the cart. Some are dependent on another and it would...
Resolved! Is there a proper way to check the usage of Agent workspace and Now mobile app?
I want to know how many users are using Now mobile app and agent workspace. Is there an easy and proper way to check this?
how to get the sys_id's to import in a transform map?
I have records in a table in a scoped application that I would like to copy to dev on a regular basis for testing. Currently, I do this manually using export XML/ import XML, which works great and keeps the sys_id's the same on both instances. Beca...
Out of the below listed applications, which will not run natively on smartphones
Dear all, By running a practice test on admin ServiceNow, the below question makes confusion to me, If any one know the answer please clarify. Out of the below listed applications, which will not run natively on smartphones-Workflow-User administrati...
Resolved! User session
Hello everyone. I'm editing the property glide.ui.session_timeout to 2 minutes for testing but my current session doesn't expire. Someone know why ?
How to find out who has deleted dictionary entry
Hi, I recently discovered that one field of a table is missing (has been deleted). I discovered that the first time an error occurred because of a missing field is on 8.4.2023. I cannot find any update (sys_update_xml) that deletes the field. Is ther...
How to Hide check box value
Hi Expert, when catalog item created, checkbox value displayed as false even when It is not selected while creating. But this fields are visible with value false in additional tab of RITM I didn't selected any value for the below 3 check box fields...
