Catalog item variable dependency on other variable
I have Created one variable which is select box type.Once I select an option from select box, then only other variables should be seen.can someone help?
Forum Posts
Pulling the attachments from third party system and inserting in servicenow
Hi SN Community, SOAP integration I am pulling the attachments from thirdparty system using soap integration and wanted to insert in sys_attachment table. I am trying the below code to decode the blob and trying to insert using GlideSysAttachment AP...
Change prefix of HR Case table
Hello, I am trying to go to OOB again with the prefix of the HR Case (sn_hr_core_case) table. If I change the prefix from 'HRD' to 'HRC' I am getting the following error message: "The prefix HRC collides with the prefix of an existing record". I am s...
Resolved! delete attachment from data source 10 minutes after creating records
Hi all, I want to delete the the attachment on data source after 10 minutes when records get created. How can we achieve it? I am creating some records in a custom table using import set. I am attaching a CSV file on the data source. I am trying to...
Resolved! User [sys_user] not showing up in any Table Name dropdowns
I have a weird issue I'm wondering if someone can help me with. I'm unable to select the User [sys_user] table from any Table Name dropdowns. See attached screenshots. One screenshot is trying to create a business rule on User [sys_user] in our TEST ...
Resolved! custom form for app: UI page, service portal widget or Agent Workspace component?
Kind of a basic question here: I would like to build a simple employee check-in application where users mark their presence for each day in a given week and these records are then sent to back office for further processing. The entry of records will...
ServiceNow Outbound Rest Message to MS Graph Api to obtain users Out Of Office details.
I need to create a REST message to retrieve Out Of Office details from Azure/O365.Previously we used a SOAP message to Exchange Web Services which worked, until MS deprecated the Basic Authentication method and now need OAuth. Requirements/Steps:1) R...
LDAP Transform Mapping Error : "An existing map to this target field already exist"
Hi, I have the mapping below which maps location field from AD to the location.name field in servicenow (sys_user table). But, when I try to do the mapping below to map Street from AD to location.street from sys_user table in servicenow, I get the...
Resolved! List Control: Omit Filter based on View?
How do I Omit Filter based on View? The code below does not work, but shows what I want to achieve.
Resolved! Can we set a price of the catalog item from a list collector variable?
We have a scenario where price is stored in a sepcific table, and on the cataog item we have a requirement to multi sect the options. So, we used list collector but need to understand how we can populate the price dynamycally from the selction. We us...
Knowledge Bases in ServiceNow
I am looking for guidance on making a decision- modify / customize current Knowledge base- create new knowledge base A resource stated (without supporting documentation) that ServiceNow recommends one KB for all IT. Well ... that doesn't work well f...
Resolved! Examples of best practice for creating multiple knowledge bases
Hi, I am looking for some best practice examples on how to set up knowledge bases in a global, multi function company. Are there any published best practice that I can refer to.
AI search "suggested result" on portal not working.
On the service portal, I search for a printerNext page I get a suggested result page and click request.If I go back home and search again for printer, I supposed to see printer under "Suggested result". I am not able to see anything under "Suggested ...
Best practice for identifying different types of user accounts
We have a multitude of different user account types. We currently have these types of accounts:Normal user accounts that login with SSOcertificate based authentication accountsAccounts that use keys to loginTest accountssystem/service accts that logi...
Having issues with SCCM integrations into SN after SCCM server upgrade - Resource IDs changed
Our operations group had to upgrade their SCCM server last month. When they do this, the resource ids completely change for the computers. When SCCM integration into SN runs, it messes everything up. We ran into this 2 years ago. I worked with HI ...
