Hi, We are thinking of moving from a global Service Catalog to scoped catalogs as we will have separate for various areas. What would it take to move the current catalog from global to a Scoped catalog? Do the items, workflow, scripts have to be r...
Hi Guys, We have built catalog items, its variables, script includes, workflows etc. in 'Global' app. Now we want to move all these to a 'custom scoped' application. So far i heard that i have to manually create everything from scratch and put in ...
Dear experts, Does anyone has a document that mentions the risks and assumptions for the following processes? Incident managementProblem managementChange managementService catalogAsset managementCMDBFoundation dataPlatform implementation I am not...
Hi All, I am creating a List Collector with Reference qual and ref_qual_elements filled in properly. It works great with one value in the ref_qual_elements, However when I try to use two values. it somehow does not work accurately. Any idea as h...
I have an outbound rest API integration with google g suite. The authentication uses an "Authorization Code" OAuth Profile. I am looking for help on how to pragmatically refresh the OAuth token before running the outbound REST call.
I would like to be able to include the approval details on the workflow stages presented to the end user in the service portal. The catalog item's flow is configured in Flow Designer and all documentation and post point towards Workflow generated pr...
Hi All! I'm currently building a catalog item for a request to remove user from groups. There is firstly a user field from sys_user table and then groups field. What I'm trying to do is to link these 2 fields so when the user is selected, in the grou...
Hi, recently Im build a workspace for a new application using AES, and want to add a new UI action. So came across this g_modal that allow us to prompt confirmation or a form in dialog, but the documentation no where to be found except some blogs and...
Hi, Is there any way to hide a global template from a selected group? Please see below screenshot. Thanks.
Hi Team, I have been trying to align text to the right in a read only (or disabled) field. Following script works with active fields, but it does not work for read-only fields:function onLoad() { var el = g_form.getControl('volume'); el.style.textAli...
In Orlando/Paris, when you schedule a clone and have the ability to "Preserve In Progress Update Sets" there is an option of 'None' and 'Last 90 days'. But is the 90 days based on when the update set was created or when it was last updated? I just ne...
Current verion: TokyoIssue: We want to make users change their passwords regularly. In order to do so, we want to use the „Password needs reset“ functionality in the sys_user records. When a user with a checked „Password needs reset“ checkbox logs in...
Current Version: TokyoNon-authenticated users are unable to view images in the description of catalog items. The images in the „picture“ field of the items are rendered correctly, but for images in the description, a placeholder is shown instead. Her...
We are working on multiple Rest integrations for our client, which needs multiple integration user/service accounts to be created for each integration. What is the best practice here:1. Whether the integration account to be maintained as a local use...
Currently on Quebec. We populated a KB with several hundred articles, but the categories were not set. Beyond just scripting it, is it possible to change the settings so that the category can be changed without having to check out the article and r...
