We intend to be using the virtual agent widget on the portal. I would like to launch the virtual agent chat with a pre-defined conversation topic. I know this can be hard coded using the instance options. But is there a way that I can launch that sam...
Hello ServiceNow Community! I'm trying to figure out how the column "Major incident state" from incident table becomes "Proposed"? Is it from Business Rule? and what are the conditions? Thank you!
Hi I need to make options bold in virtual agent using script. it should display the users in bold user 1 user 2 user 3 select Myself Like this
I'm trying to create a new process in Process Automation Designer (PAD) but the trigger table only lists Incidents and Incident tasks. I would like to select the Change request table.
Hello, We are working on Integration between ServiceNow and Workday using Workday HR spoke, while I see CreateUser webhook and Offboarding webhook(s) to bring data from Workday to ServiceNow Instance for setting up new users and offboarding users, bu...
Hi all,I have requirement for bulk Closure of outdated SCTASKs (Almost 12k records).There is no particular filter I can use to filter the records and also no date range to select from. The records are scattered. The data was given by multiple teams a...
Seems like the columns in my Embedded List shows different columns in Dev and Prod.Don't know what/why/when this started but I think last week. I tried to Configure --> List Layout and add correct columns, but changes does not stick.I also committed ...
I have created a summary field from RITM table and it displays all the variables details there.. But, I could see that empty variables labels are displaying which I want to hidden from the summary. How can I do this? I'm using below Business Rule to ...
We currently have com.snc.pdf_generator active in our instance and have read that itext5 is being deprecated by the Tokyo release and itext7 is now ready for deployment to replace it. I am unable to find the configurations required to complete this ...
Hi, We are going to integrate SolarWinds and ServiceNow, but I'm uncertain whether the integration requires a mid-server.
We are enabling Next Experience in a phased Pilot after upgrading to San Diego back in May. We have noticed that UI path software was successfully able to recognise all elements of San Diego platform screens before we switched on Next Experience. Thi...
Hi, I am trying to do a POC for the DocuSign integration and am having some difficulties with OAuth I was hoping someone could help me out with. I am following this: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/integ...
I am using websocket protocol for one of my requirements where I need to poll server instantly for data. But I am not able to receive data from server. This article says that websocket is not supported in ServiceNow. Has anyone implemented websocket ...
Hi,I need to run a shell script on active and validated Linux Midserver on the instance.I created a mid server script file on instance.I created a Flow Designer with a SSH Script Action. I fill Host field with Mid Server IP Addres.Is it necessary to ...
How many ways you can trigger email notification?
