Next and Previous buttons under My Approvals in ServiceNow Portal are not visible.

[Neelavathi M]

Hi All,

some users are not able to see the buttons, "next" and "previous" under My Approvals.

but issue is not  for All, i can see buttons in some other profiles.

Please let me know, if some thing as to be checked in "sysapproval_approver" table.

Appreciate your response.

Thanks.

[Ankur Bawiskar]

@Neelavathi M 

which portal and which page you are referring?

the Next button will show only when the records are more than the particular threshold (I believe it's 10).

Did you check for that user how many approval records are there?

if those are less than 10 then it makes sense not to show the Next button

This is for SP portal and it shows me correct.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Neelavathi M]

Hi @Ankur Bawiskar ,

There are 29 Approvals record, but still user can't see buttons.

Thanks.

[Ankur Bawiskar]

@Neelavathi M 

Did it work fine earlier?

Did you recently upgrade?

Did you ask the user to clear the cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Neelavathi M]

Hi @Ankur Bawiskar ,

In past user has raised ticket for same issue, now i have suggested her to clearing browser history, cache.do in ServiceNow, so will update you.

Thanks,

[Ankur Bawiskar]

@Neelavathi M 

So same issue was reported earlier by same user?

then how was it fixed earlier?

If my response helped please mark it correct and close the thread so that it benefits future readers.