Role Filter Criteria Condition Builder not showing any roles

KamilaC
Tera Expert

I have an issue with Condition Builder in Role Filter Criteria. In all environments related to this project it does not show any role to select. I have checked other instances, not related to this project and it's working fine.

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1 ACCEPTED SOLUTION

KamilaC
Tera Expert

There was acl query range that was blocking visibility in Condition Builder even though I had an access to table itself.

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9 REPLIES 9

Chaitanya ILCR
Kilo Patron

Hi @KamilaC ,

this one?

if yes ( you have to type at least one character to roles to showup)

 

ChaitanyaILCR_0-1753367738609.png

 

there is some issue with the community please reattach the photo preferably as an attachment 

ChaitanyaILCR_1-1753367854197.png

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Yes, it's this one. It doesn't matter if I type whole role name or a letter. Nothing shows up.

Hi @KamilaC ,

 

@Ambuj Tripathi  is correct I have removed access to sys_user_role table to my account in my PDI and I'm able to reproduce this issue 

check if you have access to sys_user_role table (it's reference field 🙂)

 

if you are still facing the issue log a HI case

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Ambuj Tripathi
ServiceNow Employee
ServiceNow Employee

Can you please check if this user you are logged in with has access to roles table - sys_user_role?
If yes, then try to repair the Adaptive Authentication plugin.

If not, its recommended to have admin role to be able to configure Adaptive Authentication filters.

Cheers!