Trying to update to latest version of Workflow Studio.
When I click on the Application to update it I get this message:
Bad Request (400)
AppsData.getAppInfoFromInstance(): No app found matching sourceAppId:<id>
Refresh
Couldn't find any info so adding post here and asking SN Support at the same time.
1 ACCEPTED SOLUTION
Ok. I got feedback from Support and they say this:
Solution proposed is :
Hi Henrik,
We are placing this case in Solution Proposed.
Issue Summary: Cant update Workflow Studio in Test and Prod
Solution Proposed: Apologies for the inconvenience. This issue is caused as the role "sn_kmf.cryptographic_manager" is not assigned to your user ID.
If the KMF plugin is installed in the instance, there is a requirement that this role needs to be added to user's account to install/update some applications.
Please add "sn_kmf.cryptographic_manager" to your user ID to resolve this issue.
'sn_kmf.cryptographic_manager' cannot be assigned directly. In order to assign this role you need to have 'sn_kmf.admin' assigned.
Also you cannot assign 'sn_kmf.admin' directly, to do this you need to navigate to System Security > Key Management Administration and select your user and save, this will assign 'sn_kmf.admin' to your user.
Once 'sn_kmf.admin' role is assigned, please log out and log back in. Then, you can navigate to your user record in sys_user table and assign 'sn_kmf.cryptographic_manager' role.
Please find below link to access documentation which explains how to assign 'sn_kmf.admin' and 'sn_kmf.cryptographic_manager' roles.
https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/key-management-framework/reference/kmf-roles.html#assign-kmf-roles
Note: Please test the solution provided on sub-production instances before implementing on production instance.
Kindly let me know if you have any follow up questions.If you need further assistance, we can have a zoom meeting to discuss further.
Based on the information provided, I am moving the case to Solution Proposed state.
If you feel I addressed your questions properly and provided relevant information that resolved the issue, please accept the solution and close this case.
Otherwise, if you have a moment, you may call me or provide additional information in this case so we may further discuss this issue.
Next Steps: Please review and close out the case by accepting Solution Proposed, or provide an update with any questions or concerns.
Please let me know if the solution proposed has resolved the issue this case was raised for.
You may receive a survey for this case. We would really appreciate your feedback. It is important for us to provide excellent quality of service and your feedback will allow us to continually improve it.
So, Only users in the right side list can perform this update for Workflow Studio.
Ok. I got feedback from Support and they say this:
Solution proposed is :
Hi Henrik,
We are placing this case in Solution Proposed.
Issue Summary: Cant update Workflow Studio in Test and Prod
Solution Proposed: Apologies for the inconvenience. This issue is caused as the role "sn_kmf.cryptographic_manager" is not assigned to your user ID.
If the KMF plugin is installed in the instance, there is a requirement that this role needs to be added to user's account to install/update some applications.
Please add "sn_kmf.cryptographic_manager" to your user ID to resolve this issue.
'sn_kmf.cryptographic_manager' cannot be assigned directly. In order to assign this role you need to have 'sn_kmf.admin' assigned.
Also you cannot assign 'sn_kmf.admin' directly, to do this you need to navigate to System Security > Key Management Administration and select your user and save, this will assign 'sn_kmf.admin' to your user.
Once 'sn_kmf.admin' role is assigned, please log out and log back in. Then, you can navigate to your user record in sys_user table and assign 'sn_kmf.cryptographic_manager' role.
Please find below link to access documentation which explains how to assign 'sn_kmf.admin' and 'sn_kmf.cryptographic_manager' roles.
https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/key-management-framework/reference/kmf-roles.html#assign-kmf-roles
Note: Please test the solution provided on sub-production instances before implementing on production instance.
Kindly let me know if you have any follow up questions.If you need further assistance, we can have a zoom meeting to discuss further.
Based on the information provided, I am moving the case to Solution Proposed state.
If you feel I addressed your questions properly and provided relevant information that resolved the issue, please accept the solution and close this case.
Otherwise, if you have a moment, you may call me or provide additional information in this case so we may further discuss this issue.
Next Steps: Please review and close out the case by accepting Solution Proposed, or provide an update with any questions or concerns.
Please let me know if the solution proposed has resolved the issue this case was raised for.
You may receive a survey for this case. We would really appreciate your feedback. It is important for us to provide excellent quality of service and your feedback will allow us to continually improve it.
So, Only users in the right side list can perform this update for Workflow Studio.
