OOB Incident Trend Analyzer AI Agent is unable to provide the analysis, Help on same.

richa_bhardwaj
Tera Contributor

‎05-28-2025 06:49 AM

The Incident trend Analyzer is throwing the output error as:

 I couldn't analyze as I didn't have the required resources.

After retrain and adding incidents this is showing no error.

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 the Trend Cluster model inside it is working "True" for version 3  with overall 191 similar incidents

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The following clusters are also visible under same of which minimum cluster size of 50 is there, still i am unable to recieve the output.

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on further analysis scope issue (sn_aia_uc) seems to be there as shown below while running the script.

 

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 oob AI agent script 

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Kindly help me resolve the same.

 

 

 

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6 REPLIES 6

ShelitaJ
Tera Contributor
In response to puffysleaves

2 weeks ago

Hi, I configured the GAF but it only group certain tickets. Wondering if you could only analyze a subset of tickets based off a certain criteria? 

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BojanaZ
Tera Contributor

2 weeks ago

Hi, did you manage to solve this? I also tried testing without any retraining and it gets the same response every time: I couldn't analyse as I didn't have the required resources.
I tried with one New incident, then copied all New incidents, then tried asking a general question like: Analyze all incidents and provide analysis on recurring issues and root causes and it returned the same response. 

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