Override a default value with a value from a parent ticket

Jessica Hall
Tera Expert

When creating a Child Epic, I would like the Priority & Color fields copied from the parent Epic.

 

This function is completed using the Business Rule "Update epic using parent epic". I’m able to update the script to copy other fields, but not Priority or Color. I believe this is because those 2 fields have a default value set. Those default values are set in the Form Design. 

 

How do I override a default value with the field from a parent ticket when the ticket is created? 

4 REPLIES 4

Jessica Hall
Tera Expert

I posted this in the Now Platform forum, but I think it should have been posted in the Developer forum. 

 

@Ankur Bawiskar  Is this something your familiar with & can provide any guidance on? 

@Jessica Hall 

default value works and will set value when the field is empty while inserting record

Could you share the scripts screenshots?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

Form Design - Default Color.png

Business Rule lines 1-6 are OOB. I added lines 7-8 to copy over Assigned To person. When I add a similar line of script for Color or Priority, they don't work. 

Business Rule - update epic using parent epic.png

@Jessica Hall 

I could see color field is reference but it's not referring to any table?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader