Overriding Impact & Urgency Choices label

[JohnnySnow]

Hi Team,

I want to change the label of Choices for Impact & Urgency, specifically for the incident table. Is there a possibility of overriding the choices label for each table?

Eg;

1-High

2-medium

3-Low

TO

1-Critical

2-High

3-Low

Thanks

[Filipe Cruz]

Hi Jonny,

You can create specific choices for the incident table with those labels.

In a PDI, the "1-High" impact is set to the task table:

If you want to have a particular label for incident table, you need to add a new choice like the one in the next picture:

Do the same for impact 2 and 3.
Then, in your incident record, you will see that record:

I hope this solves your issue!

Please, if this answer is relevant for you, please mark it as correct and helpful.

Thanks,

Filipe

[JohnnySnow]

Yes, I was planning to do this, but was wondering if there will be any impact on SLA Calculation or other areas of incident management. 

[Filipe Cruz · Accepted solution]

Hi Jonny,

If the values are the same, then you should not have as problem with this change!

Please, if this answer is relevant for you, please mark it as correct and helpful.

Thanks,

Filipe

[JohnnySnow]

Thanks Filipe. That makes sense.