Performance Analytics in ITSM

skpotla85
Tera Contributor

16 hours ago

can anyone please suggest on the below query for AI performance analytics.

AI performance analytics
as a support agent, I want Now Assist analytics dashboards so that I can monitor AI performance and track key metrics.

Now Assist analytics dashboards and content packs will be configured to monitor performance metrics such as usage, resolution success rate and incident deflection.

Performance dashboards will be configured to track AI usage, accuracy, and resolution metrics.

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Tanushree Maiti
Kilo Patron

9 hours ago

Hi @skpotla85 

 

 

Refer:

Tracking Now Assist Usage: Measuring ROI and Adoption (Xanadu and before)

Build Better Now Assist Dashboards

Servicenow Doc: Using Now Assist Analytics 

 

 

https://www.youtube.com/watch?v=LKJ9ygjbveY

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Now Assist Analytics | Overview
Now Assist Analytics | Overview
youtube.com/watch?v=LKJ9ygjbveY
Now Assist Analytics provides a comprehensive dashboard for administrators to enhance productivity and optimize self-service experiences. It features seven pages covering usage, adoption, and performance metrics. Key tools include the User Search Analyzer for user behavior insights and Context ...
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