Platform Security - Everything you need to know!

[Vipul Gupta1]

ServiceNow is a cloud-based platform that provides enterprise-level IT service management (ITSM) solutions. As such, platform security is of the utmost importance to ensure that sensitive data is protected and the platform remains secure. Here's everything you need to know about platform security in ServiceNow:

Types of Platform Security:

Authentication:
Authentication is the process of verifying the identity of a user. ServiceNow supports a variety of authentication methods, including LDAP, SAML, OAuth, and multi-factor authentication. These methods ensure that only authorized users can access the platform.
Authorization:
Authorization is the process of determining what actions a user can perform on the platform. ServiceNow uses a role-based access control (RBAC) system to define roles and permissions for users. This ensures that users only have access to the data and functionality that they need to perform their job.
Encryption:
Encryption is the process of converting data into a secret code to prevent unauthorized access. ServiceNow uses industry-standard encryption algorithms to protect data both in transit and at rest. This ensures that data is protected even if it is intercepted or stolen.
Auditing:
Auditing is the process of tracking changes to data and system activity. ServiceNow provides a comprehensive auditing system that logs all user activity, including changes to records, system settings, and security configurations. This enables administrators to quickly identify potential security breaches and take action to prevent them.
Ways to Ensure Platform Security:

User Training:
One of the most important ways to ensure platform security is to train users on security best practices. This includes training on strong password creation, avoiding phishing scams, and reporting suspicious activity.
Regular Security Audits:
Regular security audits can help identify vulnerabilities in the platform and ensure that security configurations are up-to-date. This includes reviewing access controls, auditing user activity logs, and performing vulnerability scans.
Data Classification:
Classifying data based on its sensitivity is an important step in ensuring platform security. This allows administrators to apply appropriate security controls based on the level of risk associated with the data.
Regular Patching:
ServiceNow regularly releases security patches to address vulnerabilities in the platform. Ensuring that these patches are applied in a timely manner is critical to maintaining platform security.
Least Privilege Access:
Granting users the least amount of privileges necessary to perform their job is a fundamental security principle. This minimizes the risk of data breaches and unauthorized access.
Examples of Platform Security:

User Management:
ServiceNow provides a robust user management system that allows administrators to define roles and permissions for users. This ensures that only authorized users can access the platform and that users only have access to the data and functionality that they need.
Encryption:
ServiceNow uses encryption to protect data both in transit and at rest. This ensures that data is protected even if it is intercepted or stolen.
Access Controls:
ServiceNow uses a role-based access control system to define roles and permissions for users. This ensures that users only have access to the data and functionality that they need to perform their job.
Auditing:
ServiceNow provides a comprehensive auditing system that logs all user activity, including changes to records, system settings, and security configurations. This enables administrators to quickly identify potential security breaches and take action to prevent them.
In conclusion, platform security is of the utmost importance in ServiceNow to ensure that sensitive data is protected and the platform remains secure. ServiceNow provides a range of security features, including authentication, authorization, encryption, and auditing, to help ensure platform security. Additionally, regular security audits, user training, data classification, regular patching, and least privilege access are important ways to ensure platform