Pop3 authentication failed in my PDI

engwaleednet · ‎11-23-2022

hi

Need your assistance as when test the connetion for POP3 email account on my own PDI-Rome version it is showing error message: Connection failed: Authenatication failed as attached,

POP3 settings are shown in the attached, as of now I am using the instance ID as user name, and password is same password for my login to the portal "https://developer.servicenow.com/"

engwaleednet · ‎11-29-2022

Good news @Goran WitchDoc, now it works 🙂

I had tried using Microsoft Outlook pop3 setting but was the same issue, I got into a support call with Microsoft support engineer and figured out that Multi-Factor Authentication (MFA) configured on my free email MS Outlook account is the reason which causes the authentication issue for POP3 connection, there are two options here, either to disable the MFA on my Outlook account (which is not recommended) or using what is called "App password" which is a password specifically by other applications for authentication, I used this App password and things worked fine. similar I did with my Gmail account, I got its app password and worked fine.
Below are links for how to het app password for both Gmail and MS Outlook:

Gmail app password: https://support.google.com/accounts/answer/185833?hl=en
MS Outlook app password: https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support...

View solution in original post

Goran WitchDoc · ‎11-23-2022

The functions for sending and receiving emails have been turned off on PDIs: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

"If you're an existing Personal Developer Instance (PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you."

engwaleednet · ‎11-26-2022

Thanks Goran for your feedback

Any way so can add my own pop3 settings (not Servicenow ones) which can be provided by other email providers like Gmail or MS Outlook to be able to use inbound emails on my instance for learning purposes.?

Goran WitchDoc · ‎11-26-2022

I haven't tried that, but I see no reason why it shouldn't work.

engwaleednet · ‎11-27-2022

I have tried using gmail settings, it worked for SMTP but for POP3 it is showing error message" "Connection failed: authentication Failed" even I am sure I am using the correct credentials"