Preview Update Set: "This update will not result in any action because it is invalid"

[Bernd Kallweit]

Hi,

we applied glide-paris-06-24-2020__patch6 to one of our non-prod instances and worked through the list of skipped changes in Upgrade Center. Review results were recorded in an update set. We then moved that update set to the next non-prod instance, which had been patched as well. When we preview the update set some of the updates are marked with type Warning and description "This update will not result in any action because it is invalid". The only available action is to skip those remote updates.

What does the message try to tell us? How can we apply all updates on the target instance? 

Thanks!
Bernd

[Anil Lande]

Hi Bernd,

Is your second non-prod instance upgraded to lide-paris-06-24-2020__patch6?

You need to move update set only after upgrading your 2nd non-prod environment. 

Thanks,

Anil Lande

[Bernd Kallweit]

Hi Anil,

yes, second non-prod instance was also upgraded to the same patch before moving the update set.

I should have added, it's a on-premise install.

Thanks for the quick reply!

Bernd

[Anil Lande]

The only option left is to compare your remote updates with local records. If you have latest update on your non-prod then you can skip the update set changes.

Also, as you mentioned that you are using on-prem instance. In that case I would suggest you to involve ServiceNow support team. I believe they have support policy for on-prem upgrades.

Thanks,

Anil Lande

[DorianK]

A little late to the party, but I thought I would add more context.

When you are doing an upgrade and looking through the skip logs, you end up checking the following:

1. Adding comments on the skip log record (sys_upgrade_history_log)

2. Merging/Retaining/Reverting actual records.

Both of those get tracked in update sets.

When you move the update set to another non-prod, Number 1 will throw "This update will not result in any action because it is invalid".

Thus if you want those comments, you will have to manually apply them.

Source: https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/platform-upgrades/task/upgrademon-process-skip-list.html

"The system tracks changes to records in an update set so you can apply these changes to another instance later. However, the system does not migrate the upgrade details records from one instance to the next. These records apply to a specific upgrade of a specific instance. If you want to preserve the Comments, Resolutions, or other information from the skipped list, export it from this instance."