Hi, We're about to get started with using ServiceNow, and we're going to be designing our incident forms pretty soon. For organizational purposes, we'd like to be able to divide the form up into different sections. I found one way to do that in form ...
The View Current Update Set button next to the Update Set Picker does not do anything. At my last employer and in my personal developer instance (and every other instance I've used such as at Knowledge Conferences), it opens the current update set....
Hi All Thanks for your help in advance. I have a REST API where I am getting the infromation from an outside system. The information captured is a number and an image URL, for example https://www.xxxx.xxx/image1.jpg. I am getting this response in JS...
We are upgrading from ISTANBUL to KINGSTON, and have come across an issue with Change approvals. Opening a Change Record that is pending approval : the next step in our workflow is for an approver to approve the change This can be done by either ...
What are predefined objects in client script?
I am having issues with the service portal. I created a service portal in the DEV instance. I did so through the designer. None of the changes I did are showing up in the Update Set, which I expect. We were taught in training that the Service Por...
Hi Folks, We have a requirement that when end user creates an incident(record producer) via service portal, it should redirect to custom page (we will design custom widgets in that custom page). At this moment, when user submits it automatically redi...
Data lookup rules which are set on the incident form in the Service Center are not working in service portal in On change The changes are getting reflected only on On Submit Can anyone help on this? Thanks,,
I'm trying to trigger a subflow from the RITM workflow, this subflow will create a catalog task and nothing else. I get everything to work properly with the following code, the workflow is triggered and the task is created and the correct values are ...
Hi, How can i destroy session with scripting in Service Portal. Thanks.
We are trying to create an incident via workflow and when we do, there are a lot of workflows kicked off in the workflow contexts and no incident is created. We are on Helsinki.We have tried using the run script activity and the create task activit...
What are Recursive Business Rules in Servicenow?
Hi,i ´ve been trying for a few days to inject a link on the connect chat by using a connect action that i have created. The goal is to send the chat survey link on the chat once it is closed.1st i have tried generating a simple html string, and succe...
I'm looking for a way to report the usage of the mobile app (e.g. which users are accessing the mobile interface, what apps they are using, ...). Is there a log in ServiceNow that can be use to report on this?Thanks for your help!
According to https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/t_ApproveRegRequestWithValidCode.html, the only thing required is the sn_customerservice.customer_admin role. I gave th...
