hi all,I've build a couple similar business rules but am struggling with this one. I have a related list of child tasks on our Problem records ([problem_task] table).And what I'm trying to do is use "after" business rule on the [Problem] table to q...
I have created a dashboard for a user that shows two reports from the same custom table. The first one is a chart, the second is a list. In the chart report, he can see representation of the records that match the criteria, and he can drill down ...
Hi All,OOB approval rejected notifications just go to the Approver?I need to inform the person who created the requested item, or created the request. (Should be straight forward right?)Tried this and it is not working: Send Approval Rejected Notific...
Hi All,I have a query.currently in our system we have gliderecord in script which basically counts using getrowcount and also deletes junk records .We want to usse glideagrregate to count, so this entire functionality using glideagrregate can this be...
We are a relatively small company (e.g. <100 employees), and we don't need the full-blown GCR module, etc. I was curious if anyone has come up with a good way to track data information, lifecycle, etc. I'm wondering if this could be handled with ...
I have a few active knowledge nav-ons including Microsoft and Google. How do these work?When I type "Microsoft Word" in the knowledge search bar I'd expect a lot of results if it's searching Microsoft. I don't see a way on the knowledge page to deter...
Hello,I'm after some guidance on how to achieve the following. We have a catalog item on our service portal, part of the form is below:The bottom half of the form is made up of the 3 check boxes, now each checkbox has an underlying set of questions...
hi all,I've seen several posts about this but am having trouble adding in the script needed to validate that the entry in a field only contains numbers. I already have an onChange client script validating that the entry in a field is 6 characters, ...
Hello Community!We are looking to "tag" our CIs in our CMDB. I know there is a tag function OOTB in ServiceNow, but that givs our users the freedom to type in what they want.I'm looking for a way to multi tag an object based on predefined tags to see...
Hi,We have a security requirement to have an SPF record as part of our DNS, which defines which IP addresses can send email as @emaildomainname.com. The SPF record has been implemented with a number of IP addresses.FYI - some 3rd parties block emai...
Hi Guys,Can someone please enlighten me on the difference between "Is" and "Changes to" while configuring email notifications? I tested both on several occasions and couldn't see any difference.For example, if I have a notification which says "State ...
Hello Team,I have a catalog item created. In the item description, I have created a workflow and attached to this particular catalog item.Now, In the workflow, I have written a script to assign the task to particular assignment group based on the reg...
Hi All,Is it possible to have HTML markup rendered in a list layout?Here is what we are trying to do ... We have a table, Document, where each record links to a downloadable file (could be external to SN). We are trying to add links to the files in t...
Hi,I know that g_form.setmandatory('fieldname'); //to set field mandatory in client script but i dont know how to create client script please can any one will help with screen short that how can we use client script?
Hi all, I'm implementing Problem for our organization...my requirements include having the options for the "State" field to be:Open, Pending Change, Closed/Resolved, and "Closed/Deferred.I'm seeing that these are OOTB except for "Closed/Deferred", wh...
