Our instance is running on Istanbul, upgraded from Helsinki a couple of months ago. We currently have Time Sheets disabled as we did a significant amount of configurations to Time Cards for the type of functionality we needed in our organization. ...
Hi all!I need to find a way to set a specific view when viewing a list, but when I view the form for the record I need to redirect to another view. How do I accomplish this?The situation is:Two different areas within the organization need different l...
Hello Gurus,I have form on which we have a 'send SMS' button, when clicked will bring up a UI page, which has a code something like this ..<g:ui_form><input type="hidden" id="cancelled" name="cancelled" value="false"/><input type="hidden" id="inciden...
Hi Everybody!In a catalog item I have a Lookup Select Box that pulls a filtered set of groups from our sys_user_group table. This will ultimately determine routing of a specific request, which all works fine simply using "task.setDisplayValue('assign...
hi gang,I created a list view for the records in a custom table, and I want to now delete it because it displayed the name incorrectly. Anyone know how to do this? Below it is the "Self_service" view.On the same topic, is this where I correctly d...
Hi all,I've got a record producer that I've built to create records in a custom table extended from Task. The records have some fields that I want to populate automatically when created by the record producer that pull values from the user record o...
Hi guys,I have a requirement that create an alert if an event occurs four times in 24 hours. For now the "Over(seconds)" field in "Threshold" tab of event rule specifies the seconds between each event but the requirement is an event occurs four times...
Hi, We are in the process of decommissioning a particular team from our instance and wanted to delete a Knowledgebase that they created.I tried assigning myself as the Knowledgebase Owner and I am already an admin, but unable to delete the Knowledgeb...
I have my work schedule set from 8am-5pm and it has a child schedule including holidays. I have run tests but i can't figure out what the best way to exclude days from a schedule.
HelloA request has come in to have outsiders access our ServiceNow instance without not necessarily having an account with us.My client subcontracts their incident work to any number of contractors to do their work. Because these contractors are co...
To satisfy our SOX auditors, we need to show: What role(s) within the Istanbul version can modify workflowsThanks! Mark
Hi everyoneSo I've been trying with out much luck to get an automatic signature appearing in emails sent from the in built service now email client.I've been using Client Templates to set the template for the incident table and while I can use a mail...
Hello,as I am a very big Angular / Widget / Portal noob, I wanted to ask for help setting up a calendar widget using an available JS code from CSS script website.Anyways, I wanted to create an application for my friends where we would pick dates from...
Hello,I am setting up a Transform map to map user fields. One field is a reference to the Locations table. My problem is that the field I need to use in the reference field is not unique in the locations table. I need to have it reference locat...
Hello everyone,I am currently developing a service portal in Service Now and i want to autpopulate fields depending on a selected user from a reference field (sys_user) (not the user logged into the portal)This is my script:function onChange(control,...
