"User is not authorized to perform this action" when trying to add admin to user after Orlando.

jeremymatthew
Tera Expert

This just started happening after we upgraded to Orlando. Steps to reproduce on our instance;

1. Elevate admin security.

2. Add user to admin group.

3. Save

Error immediately pops up "User is not authorized to perform this action". This however does not happen to one of our non-production instances. Anyone experienced this?

2 REPLIES 2

Harsh Vardhan
Giga Patron

Adding Hi article. kindly have a look. 

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0791211

Hi @Harsh Vardhan 

 

I am unable to view this KB article - KB0791211. Could you please share the screenshot.

 

Thankyou,

Bala