Related tables are not displaying from one side unless there is data to connect the two records?

TOM Owles1
Kilo Contributor

Hi,


I wondered if anyone can help me figure out this strange behaviour.

 

I have a custom table ‘Control Sub Categories’ which is linked to another custom table ‘Threat Scenarios’.

 

The Control Sub Category table does not display the related Threat Scenarios unless data already connects the records. I am able to relate Control Sub Categories to Threat Scenarios from the Threat Scenario side, but not from the Control Sub Category side unless there is already existing data. I hope the following screenshots explain the situation.

 

No display of Threat Scenarios when on the Control Sub Category:

find_real_file.png

From the Threat Scenario side, I can see the link to Control Sub Categories:

find_real_file.png

If I relate the records, I can then see the Threat Scenario from the Control Sub Category:

find_real_file.png

But only as there is data to connect the two.

 

I believe that I should be able to see the Threat Scenario relation from the Control Sub Category without any data. Is there something I am missing?

 

Your input is much appreciated.

 

Thanks,

 

Tom

1 ACCEPTED SOLUTION

Mahendra RC
Mega Sage

Hello,

Go to Control Sub Category form, scroll down to the Threat scenarios related list. Right click on related list header and then click on configure --> List Control. You may see this Omit if empty checkbox is checked. if yes then please uncheck that if it is checked

find_real_file.png

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

View solution in original post

5 REPLIES 5

AnubhavRitolia
Mega Sage
Mega Sage

Hi Tom,

On Control Sub Category, go to the List Control of Threat scenarios related list. There may be some condition set. Check that 'Omit if empty' checkbox is not True/Ticked.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

Mahendra RC
Mega Sage

Hello,

Go to Control Sub Category form, scroll down to the Threat scenarios related list. Right click on related list header and then click on configure --> List Control. You may see this Omit if empty checkbox is checked. if yes then please uncheck that if it is checked

find_real_file.png

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

Hello @TOM Owles 

Just wanted to check with you, if the above response answered your question. If yes, then please do close this thread/question by marking the appropriate response as correct.

If you still need any further help or guidance on this then please update those on this question.

Thanks

TOM Owles1
Kilo Contributor

Hi Anubhav and Mahendra, 

Thankyou very much for your response and detail. I can confirm this works!

Have a great day, 

Tom