Removing Additional Comments and Work notes from case form?

[Damian Martinez]

Hello everyone,
I would like to know if there is a way to remove the additional comments and work notes from the case form only.

At he moment they show in the case form and the activity panel, however if I go to the form design, I can only see it once. I tried removing both from the form designer  but now they are both removed from both areas, the case form and the activity panel so there is no way to type work notes or additional comments.

Thank you.

[Maik Skoddow]

Hi @Damian Martinez 

unfortunately it is not really clear what your issue is. I just can assume, that some customizations on the form layout for "Workspace" view have been done.

To fix this, make sure, that in your Application Picker "CSM Workspace" is selected. Then open the form designer for the "Workspace" view. The Additional Comments" & "Work notes" fields as well as the Activities Formatter have to be arranged exactly as shown in the following screenshot:

Kind regards
Maik

[Allen Andreas · Accepted solution]

Hi,

This appears to be by design however, the common workaround has been to place the work notes and the comments in it's own section within form designer (attempt first with workspace view only) and then use an onLoad client script to hide that section. In that client script, you can also set the view in the view field as: workspace (if you uncheck the "global" checkbox, the view field should appear).

g_form.setSectionDisplay('section_name', false);

Be advised: section names for scripting purposes are automatically all lowercase and any spaces are separated by _

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Damian Martinez]

Hello @Allen Andreas ,
thanks for your feedback again, this worked really well.

Regards,

Damian

[servicenow lath]

By ur method the Notes section is not changing