Report to include incidents, tasks, and requests

TB1
Tera Contributor

Instead of separate reports for task, incidents, and requests, can I:

 

View all this data in a single report for a specific assignment group?

 

Report on a specific assignment group and filter the data I am looking for?

 

Thank you

1 ACCEPTED SOLUTION

Hi @TB1 ,

 

Put an additional filter Number starts with "SCTASK" like below

HemanthM1_0-1697179563167.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

6 REPLIES 6

Hi @TB1 ,

 

Put an additional filter Number starts with "SCTASK" like below

HemanthM1_0-1697179563167.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Aman Kumar S
Kilo Patron

Hi @TB1 

You can create report on task table and based on the Task Type field, you can control which extended table records you want to see.

As far as the catalog tasks are concerned, its Task type is Catalog task, and OOB its prefix is SCTASK, so selecting the task type should do the trick.

AmanKumarS_0-1697132074013.png

 

Best Regards
Aman Kumar