Report to include incidents, tasks, and requests

TB1
Tera Contributor

Instead of separate reports for task, incidents, and requests, can I:

 

View all this data in a single report for a specific assignment group?

 

Report on a specific assignment group and filter the data I am looking for?

 

Thank you

1 ACCEPTED SOLUTION

Hi @TB1 ,

 

Put an additional filter Number starts with "SCTASK" like below

HemanthM1_0-1697179563167.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

6 REPLIES 6

Hemanth M1
Giga Sage
Giga Sage

Hi @TB1 ,

 

yes, Create a report on Task table (by selecting task types) as below and select Assignment group.

 

HemanthM1_0-1697092989413.png

 

 

HemanthM1_2-1697093207570.png

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

TB1
Tera Contributor

Thank you, how do I get SCTASK data to pull into the report?  

Hi @TB1 ,

 

Select task type as "Catalog task as below

HemanthM1_0-1697118289839.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

TB1
Tera Contributor

Hello, that gives me all the CTASK...... how do I get all the SCTASK?  Like SCTASK0071..