Restore a backup after Zboot?

Rick Kuijpers · ‎01-04-2024

Hi all!

I have a client to would like to test the restore of a backup after a Zboot.

When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance Zboot? And will that work properly?

I cannot find the answer to these specific questions in the documentation of knowledge base in Now Support.

Regards,

Rick

Rick Kuijpers · ‎01-09-2024

I have raised this question with Support and the answer is now clear after some back and forth. The gist of the story is this:

Backups within the retention policy period are not deleted when a zboot is performed. The backup taken is an exact copy of the instance at the time it is taken. If you restore a backup from before the zboot, your instance comes back to the same status it was before, with all the applications/plugins and configurations you had before.

Additionally they provided these two links to more general knowledge articles, which I share for the sake of completeness:

KB0547654 - Instance Backup and Recovery

KB0791676 - Restoring an instance with the HI Service Catalog

View solution in original post

Dr Atul G- LNG · ‎01-04-2024

Hi @Rick Kuijpers

I am not 100% sure , but raise a case and get it confirmed.

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Bert_c1 · ‎01-06-2024

I can tell you that hosted instances are backed up, (3-4 weekly and 8+daily) and users with appropriate account on the support portal can request a backup of a sub-production instance without opening a case. A list of available backups will be presented to select. So keep backup retention in mind.

Rick Kuijpers · ‎01-08-2024

Thanks, I am aware of this. What I do not know is if the backups are retained when an instance is Zbooted.

Mark Roethof · ‎01-08-2024

Interesting question, never gave this a thought or encountered this. If you raise a ServiceNow Support case with your question, please do share the outcome here!

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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