Restore a backup after Zboot?

Rick Kuijpers · ‎01-04-2024

Hi all!

I have a client to would like to test the restore of a backup after a Zboot.

When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance Zboot? And will that work properly?

I cannot find the answer to these specific questions in the documentation of knowledge base in Now Support.

Regards,

Rick

Rick Kuijpers · ‎01-09-2024

I have raised this question with Support and the answer is now clear after some back and forth. The gist of the story is this:

Backups within the retention policy period are not deleted when a zboot is performed. The backup taken is an exact copy of the instance at the time it is taken. If you restore a backup from before the zboot, your instance comes back to the same status it was before, with all the applications/plugins and configurations you had before.

Additionally they provided these two links to more general knowledge articles, which I share for the sake of completeness:

KB0547654 - Instance Backup and Recovery

KB0791676 - Restoring an instance with the HI Service Catalog

View solution in original post

Dr Atul G- LNG · ‎01-09-2024

Hi @Rick Kuijpers

https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/whi...

Check page 6

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