RITM state not getting updated to close/cancelled on rejection of request.

[Ankita Gupte]

RITM state not getting updated to close/cancelled on rejection of request. Also the REQ is in active state whereas RITM is inactive.

Please advice how do I correct this. Also this behavior is only for one catalog item whereas working fine for others. 

[Musab Rasheed]

Even with request cancelled it worked for me , can you share workflow once ?

[Ankita Gupte]

[Musab Rasheed · Accepted solution]

You are using Approval action , why don't you use 'Set Value' activity like I have used ? I guess that's the reason why REQ is not closing. Also go through below KB article once 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687501

[Ankita Gupte]

Even is I use set values the REQ till remain opens. Hence I will go with Stage as completed. The KB article is very helpful. Thank You very much for your inputs. Appreciate it!

[Musab Rasheed]

Feel free to mark my response as correct and close the thread, In fact you can mark more than one response as correct.