select Imported incidents in the Report designer
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11-09-2023 03:50 AM
I want to create the following report -
Name: "Imported Incidents" | Bar Report to the Incident table, that will show all the Active Incidents grouped by Assigned group. However this incidents need to be the ones imported
I have created the reports. All I am struggling with is how to look for the incidents which are imported (incidents need to be the ones imported).
In the filter in the report designer, I can't find an import field which I can set as true. I should not use a script as well. How shall I proceed? Any idea?
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11-09-2023 08:06 AM
Please discard the previous reply.
I am discussing the complete problem here:
Okay, so I had imported a table of incidents from an instance, using an import set. Once. I had done that, I am supposed to
Create a new Dashboard called: "Imported Incident Data"
This Dashboard will include 2 new reports with the following data
1.- Name: "Current Incidents" | Bar Report to the Incident table, that will show all the Active incidents grouped by assigned group
2.- Name: "Imported Incidents" | Bar Report to the Incident table, that will show all the Active Incidents grouped by Assigned group. However this incidents need to be the ones imported
Tip: we can use any identifier or any contents that might seem helpful on the Incidents
These two reports should be available on this new dashboards
All this reports and the Dashboard should only be available to the Itil users
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11-09-2023 11:10 PM
Hi @Archit10 ,
Ok, based on your information, and based on that there er no specific indicator on the incident about what has been imported and what has not been imported, I don't see your requirement can be done - sorry to say.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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11-10-2023 02:09 AM
Hi @Archit10
Greetings!!
There is no way to find out that which incident is imported or which is created in SN itself. But what i can think, you use correlation ID and update that once you import incident in SN. I know it is not best solution cut it can be a workaround for you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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