How to update the incident ticket at target instance via flow designer integration hub

[SNOWTechie]

Hello,
We have created Flow designer and custom action to create incident ticket on target instance. So, whenever any ticket is created on source instance same ticket should be created on target instance and it is working fine, but we are not able to update the same incident ticket on target instance.

[Laveena-Agarwal]

Hi @SNOWTechie 

Share the flow details.

[SNOWTechie]

[Laveena-Agarwal]

Hi @SNOWTechie 

Trigger needs to be "Created or Updated"

[Viraj Hudlikar]

Hello @SNOWTechie 

To update an incident on a target instance via Flow Designer and Integration Hub, you need a two-step process: retrieve the incident's unique identifier (like the sys_id or number) from the target instance and then use that identifier in a subsequent update action.

Could you please specify more what tech blocker are you having so we could help you more.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.