Sending email in a task on Production Instance

[adarling3]

Hello,

We are new to ServiceNow. Is there any way to enable emails in a Task or is it only possible through an Incident? We are already in the production instance.

Thank you for your help.

[Runjay Patel]

Hi @adarling3 ,

1. 1st you need to make sure that outbound email is enabled to sent out email out from ServiceNow.
2. Then create a email notification as mentioned by @Sandeep Rajput .
3. Add the condition when you want to trigger the notification and to whom.
4. Once you done that create a record and met the condition mentioned in notification.
5. System will trigger the email to respective person.

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Runjay Patel - ServiceNow Solution Architect
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