Service Portal: Breadcrumbs widget showing Home page as KB Home.

JV6 · ‎12-10-2018

In the screenshot below, you can see it says KB Home -> Service Catalog -> Hardware.

So how do I change KB Home to either Home (index page/ homepage) or even just Service Catalog (removing it pretty much).

Thanks in advance.

Bryan Tay3 · ‎12-12-2018

hi JV,

Just had a further digging, looking at the 'breadcrumb' widget, OOTB, its being hard coded as "Home".

I then cloned it and modify a bit and verified that its being hard coded as well.

Perhaps u can trace through from Page -> look at the widget in it and check if its the OOTB widget or a custom widget?

hope this helps.

View solution in original post

Bryan Tay3 · ‎12-10-2018

hi JV,

check your service portal 'homepage' configuration to see which site it is pointing to?

hope this helps.

JV6 · ‎12-11-2018

I have it pointed to a new Homepage I created:

so I guess question is is there a way to rename what that link would say instead of KB Home to Home?

Bryan Tay3 · ‎12-12-2018

hi JV,

Just had a further digging, looking at the 'breadcrumb' widget, OOTB, its being hard coded as "Home".

I then cloned it and modify a bit and verified that its being hard coded as well.

Perhaps u can trace through from Page -> look at the widget in it and check if its the OOTB widget or a custom widget?

hope this helps.

JV6 · ‎12-13-2018

So I played around with it a little bit and the weird thing is if I have it as Home or even Home with a space afterwards it changes it to KB Home for some reason, but when I change the word entirely it seems to work fine. Odd but it's working now. Thanks for your help!