Flexible VTB Board not updating and dropping resolved Incidents.

A Flexible VTB board was created off INC. When the Incident is resolved it is not automatically dropping off the VTB unless you do a manual refresh. 

Submit and attachment Button Not visible in Mobile View of SC_Catalog_Item Widget

We have customised the OOB SC_Catalog_Item Widget in ServiceNow and we are using our customised Widget in Service Portal.The issue we are facing is that the Submit Button and Attachment Button are visible in desktop view but is not visible in the Mob...

Out of the box(OOB) files

1)OOB files 2) OOB customized files3) custom files Above files are stored in which tables?

Scheduled Reports Controls

Dear Team,We have a requirement to control the scheduling of reports based on certain validations. Specifically, we need to hide the "Schedule" button within the report interface depending on specific conditions. While I have investigated the UI acti...

Change default approver on "Knowledge - Approval Publish" workflow

We would like to create a customized version of the "Knowledge - Approval Publish".  However, instead the of the approval request going to the Knowledge Base managers, we'd like to add an "Approver" field that references the user table on our knowled...

How to create Blogs in this Community

I see lots of blog posts published in this Community, but I don't see any posts regarding how to create your own blog and publish within this Community. Can someone share if you know the answer?  

Catalog Builder

Hello I have started the course of ServiceNow Administrator Fundamentals. Right now I'm in the Lab: 4.2 section 2, "Create New Service Catalog Item" but for some reason when I impersonate to Bud Richman , Luke wilson etc. I'm unable to fetch the Cata...

How to remove password reset requirement from one user account in ServiceNow

Hi All, I want to put a condition on one of the user accounts in ServiceNow where a periodic password reset is not required. Basically, after some time every account needs to have a password reset, but just for one user account, I want to put a condi...

Modify / Usage of Resource allocation workbench

Hello, I'm looking for a way to modify the resource allocation workbench to make it useable in  a dashboard where dashboard user can filter for e.g manger of resource. As far as I understand before using the alloction workbench every one needs to cre...

need help in getting database instance orphan records through database view

Hi,my requirement is to get the database instance orphan records through database view, I have never worked on it.I have added relationship table and database instance table but the issue is am confused with the where clause.if anyone has any idea of...

I want to change the position of 'Account' to the position of 'Short description', is there a way?

archiving/cleaning up question_answer table

hi all!We are working on ticket (incident) data archiving and one of the related tables which poped up is question_answer. Interestingly I am not able to pick or see this table as related table for archiving, and of course we don't want to leave this...

Script for checking open catalog tasks in a RITM and not close the RITM

Hi Community,I am trying to write a fix script to close the RITM which has all the catalog tasks closed and not close the RITM if it has at least one catalog task open. Please help me troubleshoot, it's not checking the catalog task open when the scr...

Free Service Portal Widget: Related Lists

To help contribute back to the community, we're going to try to develop and give away one new widget per month.For January we have developed the "Related List" widget, which allows you to display related lists on the form page in Service Portal.Examp...