We have seen an issue where when a change is put in there are messages posted to the activity feed that Impacted Services have been removed. Which they haven't and they are still there. My concern is that I cannot find the business rule or script th...
I'm curious what others may notice in this area. We launched AI Search for our portal at the end of August. Since then, I've been using the AI Search Analytics dashboard periodically to review what is being searched for and adjust the search result...
Hi All, Previously we used to report on sp_log table to know the top search terms. However, after we enable AI search it is not recording in sp_log table. Can anyone please help me on which table to report to get the top search terms in a service p...
Hi Team, I'm newbie to the attachement sending part in Servicenow. I saw few solutions and tried to follow it but not working for me as Zendesk expecting below paramets in the API I managed to send this till now var attachment = new GlideRecord('sys_...
Hi. I want to make new update set including specific table. Now I could make new update set but I don't know how to set spcific table. I someone knows, please tell me.
Can someone please help!I cant get this catalog client script working in service portal, however works fine in the native UI. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } v...
Getting below error while uploading image file in the Email Client Template. I am trying to upload .jpg or .png files
Hey Everyone, I am trying to create a fix script that will update the category field from operational to strategic.I have built the below query and I build my filter on the demand table as the encoded query.var gr = new GlideRecord('dmn_demand');gr.a...
OOB set variable value(SP) doesn't have an assert that the variable was not set. There are situations where, user clicks the variable dropdown and selects a value and a value is not expected in the dropdown. If it is expected then the set variable va...
Love the idea of the banner announcement but I have a legal requirement that a banner stays up the entire session and can't be dismissed. Would rather not do it via a global UI script but use banner announcements instead-- but don't see a way make it...
Hi everyone, We have many catalog items in our Service Portal, and we would like to call a widget for feedback when a user clicks the Submit button. In the example below, the widget is the awesome Feedback app, from Automize AS.We would like to impr...
Hi Community, We have created a custom flow action with a Rest step for an outbound call. We are using OAuth 2.0 for the authentication so, just wanted to know when making a outbound call, how an access token is passed?Is it automatically done via Co...
Hi All,We need the total number of tickets received from last 12 months by using servers.How to extract it Thanks.
Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...
