Impersonation role for ITIL users
I'm trying to grant impersonation rights via the 'Impersonator' role to some ITIL users. However, it doesn't seem to be working. Is there any other roles required?
Forum Posts
Converting a Homepage to a Dashboard is not setting the Owner.
I am testing the Homepage Deprecation Tool, and when I trigger a request to retire or convert a homepage.- Can either set it to retire, which triggers approval from the owner... and if the person rejects (it will then convert to a Dashboard), - or I...
Resolved! UI Action to update multiple records from list view
Hello, I need a UI Action that will allow a user to select 1 or many records and then open a comments dialog modal . The comments modal will update all selected records with the comment entered. How can I do this? ***EDIT*** I've figured out how to ...
Best practices for updating a large amount of records
Hi, I need to update about 2 million records. There's no way to identify which record has already been updated, for the purpose of this post, assume that I'm converting the text of a text field to lowercase (so updateMultiple() isn't an option, since...
Resolved! ATF opening a record created by clicking UI action.
Hello SNC, In to the story, I created an INC and on the incident i am clicking on UI-Action 'create outage' which has to create an outage record in cmdb_ci_outage. My test is running fine untill this step but the I am not able to open the record, I a...
Resolved! new record from related list populate number field from parent
Dear All, I'm creating a very little custom project environment. Created two tables; projects and project tasks. Projects contains a project number and description and project tasks is there to have the option to create tasks on those projects. I've ...
How to insert a line break in flow variable in flow designer?
Hi, I need to include the line break or new line in the flow variable in flow designer Ex: Article - Abc Source - XYZ This flow variable will be included in the email trigger. I would like to know how this can be achieved? Thanks
problem adding attribute to cmdb_ci
Using the class hierarchy manager, I created yes/no field for the base configuration item (cmdb_ci). I have the following questions. 1. In the list view I added the newly created column, but it is not showing2. in the update set it is saving newly cr...
Custom Font Family - PDF Generator
I have a need for a document template to use a custom font. ive loaded the ttf as an attachment to a record in the PDF Generator -> Font Families Module. and named it vladimir. on the document template id like to use this font on, ive selected this...
Column level encryption
Hello, Can someone please assist in clarifying these queries on CLE?1. Key rotation is limited to once a year - Is it for both CLE standard and Enterprise?2. Do we get additional field types like 'number' supported in CLE enterprise?3. CLE standard p...
How do you add a link to a specific dashboard on the filter navigator?
I want to change the link to Change Overview from a homepage to a dashboard. When I click edit module next to Change Overview and try to change the link type the only option is hompage and the dashboard it not in that list. I also tried HTML and used...
Change survey questions after surveys have been instantiated
Hi all, we encountered an issue on our instance where we sent out surveys with incorrect question texts.We would like to NOT cancel the surveys and resend all of them, we'd prefer to change the wrong question texts through a script. Can anyone tell m...
Resolved! Glyph icons - can they be downloaded for reference / printing
Our graphic designer is asking if I can provide a dump of all the glyphs available under the Portal... are they available as a font somewhere / can they be obtained from our instances? These are the glyphs I'm looking for:
Problem with Oauth Config
Hi Guys, I'm trying to setup OAuth for my api. I have created the Application in my dev instance: Now, when I call: GET: https://dev83828.service-now.com/oauth_redirect.do I got this message: Your OAuth redirect failed. Please check if the redir...
Resolved! Not able to see the values for the list collector type field in the catalog item
Hi, We have one catalog item which has three variables- Group Manager(Type- reference), Group(Type- reference) and Group Members(Type- List collector). The purpose of the catalog item is that Group Manager can select the user/users which he wants to ...