ServiceNow Fundamentals: Three Components to Consider Before Creating a Service Catalog Request

[BillMartin]

The three components of a Service Catalog Request serve as its structure where you can easily establish the default behavior of a Request.

This comes like a parent-child relationship where the start of the hierarchy is from top to bottom.

Let us drill down.

1. Request

2. Requested Item

3. Catalog Task

The request works like an umbrella where it can house it's own rules depending on the stand of the requester. He may need a manager approval before the request can be proceeded to the next action.

The second part which is the requested item is an element of a request - since one request can have multiple request items. The framework allows you to have a full control of what you would like to avail. This can be a laptop, accompanied with a table, chair, a monitor and so on.

As you already know, each requested item type will fall to a different sets of business units or departments. For example, a laptop will be under IT, table to facilities etc.

Each business unit will have their own process and task that they need to correspond on, this is where catalog task will come in. A catalog task is the activity that needs to take place in order the requested item to be fulfilled.

Once all the catalog task is completed, the results will now be a bottom up resulted outcome until the request number will be delivered.

To show you a visual content, here is how it works: ServiceNow Fundamentals: Order Items Using The ServiceNow Service Catalog