Hello,
My company is adopting Now Assist. We are looking to clean up our various knowledge bases. If I understand it correctly, there are two personas. The Requester and the Fulfiller. We use a 'Self-Help' KB to surface knowledge to our organization and a KCS knowledge base to surface knowledge to our Agents. Our Service Desk only want to see Q&A Genius results from their owned articles inside the KCS knowledge base. Is that possible?
