Show Workflow Related Link

[Anna L]

As an end-user, I can see the "Show Workflow" related link on requested item self service view. According to you, is it a best practice to hide it?

As an admin, I want to see, but as end-user I dont want to see it or go see technical workflow elements! How would i limit to be hidden from end-users.

There is nothing which seems to be intuitive on the Show Workflow button form. Suggestions?

[Sashi K1]

If you prefer not to be shown for non-admin users, you can do it by using an onLoad client script

//Hide the 'Related links' section for non-admin users

if(!g_user.hasRole('admin')){

      $$('.related_links_container')[0].hide();

}

Thanks

[bilgealaso__lu]

Hi Sashikanth,

I want to show the workflow with end user. Is it possible?

[Anna L]

just "show workflow" for request item self service view though for end users. itil users can still see it. Suggestions?

[Pradeep Sharma · Accepted solution]

Hi Service,

You have to put additional and condition in your UI action to hide it from others except admin.

gs.hasRole('admin') I.e Replace condition with below line.

!current.cat_item.workflow.nil() && !current.context.nil() && gs.hasRole('admin')