We are trying to evaluate Normalization Data Services to help with our ever-sprawling list of companies in the core_company table. It seems to work great for the companies that are in the list provided by the service, but we seem to have lots of co...
I am trying to configure advanced work assignment to use chat in the agent workspace. There is concern over how the presence states are set, however. Is there any way to automatically set the status based on activity on the device, similar to Skype? ...
I have a client who would like to see a listing of Fields and Attributes for the OOB Service Catalogue and probably other applications. Does such a reference document exist anywhere Thanks Iain
Hi all, in the documentation under dictionary attributes knowledge_search "If present or true, causes a knowledge search icon (a small book) to appear next to the field. Clicking this icon launches a pop-up window for searching the knowledge base"...
Hi everyone, I've been having problems uploading photos on knowledge articles. The images seem to be slightly blurry when uploaded. Done the following: Upload the image's original size (whether the image is small or not, they still end up slightly bl...
I would like to create a "Notification Admin" or "Notification Editor" role that allows access to System Notification-->Notifications to allow editing of the Message HTML field (but nothing else) so that the upkeep for the look and feel of email noti...
Am trying to create a knowledge article form and I want to put a HTML table in the article body so we can get standard questions asked on how the support team can triage tickets for the various engineering teams. I have tried writing HTML code or cop...
We upgraded to Madrid. The new ServiceNow Agent mobile app won't let us login with SSO (okta). Any one has any insight or experience with this? ~Thanks
Hello,Before I begin, my ServiceNow version is London patch 6BI have more than 500 published kb articles in the knowledge base. Now I would like to create a new Knowledge Base just for a portal. Let's say that my new Knowledge base will be called "Po...
Hi, I'm having an issue with an ATF Test, following instructions in the DEV training. The Exercise is test a business rule in the NeedIt app. Unfortunatley everything I try fails. The test steps are: 1. Impersonate user, Fred Luddy 2. Insert Need...
Hi Team, I want to replace the OOB message display "No Chat Agents Currently Available" when a user is trying to connect a live agent out of the scheduled time. I tried to change the "Not available message" in chat queue-->Virtual Agent.But still s...
This is more of a knowledge sharing rather than a question as we spent considerable time searching for the answer in the community and found no useful results. In short if you are looking to get the current time in user's time zone the function to be...
Hi All, I want to restrict the survey to only once, that when state is closed in incident. Through email sending the survey link, as user clicks it will take to survey and they will complete. If they click second time same link it should be survey ha...
Hi All, I have trained 197k records (all Resolved) in my PDI and trying to predict Assignment Group via standard Solution Definition template for Incident Assignment Group. I am able to run the API in REST Explorer however after creating new inciden...
I'm trying to get a list of items that need approving from the "sysapproval_appover" table I can add to the "sysparm_query" to only return items that are requested "stateINrequested" However when I try to filter for the approver nothing works for me....
