Resolved! How to activate discovery plugin in Service Now
I'm unable to locate the discovery plugin in my new dev instance. How to activate/install it? Thanks!
Forum Posts
'Service Classification' field on the CMDB - what is the impact of the various choices?
Hi: We need to get a better understanding of the 'Service Classification' field on the CMDB. What is the impact of the various choices(Business Service, Technical Service, Shared Service, Service Offering, Application Service, Billable Service). We h...
Resolved! Where are values for Flow Designer step instances stored?
Hi there, I need some help working out where values for Flow Designer step instances are kept. When you use the REST step in an action, there is a 'Use MID' checkbox, but I can't find where that value is stored. This field relates to a data pill pick...
Resolved! Create filter for tasks assigned to me
Hello, I need to create a filter for Field Service Contractor Management to show all work order tasks assigned to me. Thanks!
Work notes and additional comments of the custom table cannot display in Portal/ Ticket form page.
I created a record producer for a new custom table( task-based), added it into service catalog. When I access it from Employee Service Center Portal, submit a new record, the work notes and additional comments journal fields cannot display on the co...
Resolved! Transaction log retention period
HI, How long does the transaction log retention period? Best regards,
Does IntegrationHub store transaction counts on sub prod instances
I'm trying to estimate how much our yearly usage of IntegrationHub based on some sample transactions I'm running in our development environment. About a week ago I successfully made some transactions in the sub prod environment. Yesterday I explicitl...
Resolved! Need to check state of catalog task before closing RITM
Hi Community, I have a workflow that sets the state of the RITM to closed once the related sc_task is closed. I have added a notification that is sent between the creation of the task and the closing of the RITM. How would I check the state on ...
Resolved! How can I dynamically set a link URL based on currently logged in user?
I have a menu item directing to a page which contains a form. This form should display the record of the currently logged in user's company profile. What is the best way to achieve this? Below is a screenshot of the menu item, with a hardcoded sys_id...
Script to limit max size of string field.
Hi, I have many string fields set to 400 characters. This allows the boxes to be the right size. However I need to stop users putting in too much data. How best to do this with a script? I tried an On Change Client script, but it didn't work: functio...
Need help with custom spDropdowntree ng template for custom header menu widget on service portal
Hi Community, I had recently customized the cart widget, and also had to clone the OOB header menu widget to accommodate the custom cart widget. I updated all the angular templates "menuTemplateCustom", "item-added-tooltipCustom.html", "spDropdownTr...
REST API Explorer - PCDATA invalid Char Value Error
When I pull a set of records using the REST API Explorer everything works great until I add the short description field to be pulled. I get the below error This page contains the following errors: error on line 592 at column 27655: PCDATA invalid Cha...
Customize the Login.do page.
Hi experts, Would like to know how to add more information like company details and logo to the login.do page.
How to set calender date using ATF
using ATF I am not able to set date for a field called Planned start date under change form. can u suggest any script to edit calender date.
Resolved! Best way to limit who can delete assets and CIs?
Hello again SNow community, what would be the best way to achieve the following functionality: I want my organizations IT support personnel to be able to access Hardware Assets. I want them to be able to read and modify current assets, for example ...
