Hi All,
We are trying to achieve below steps, but ending up having SLA records created and completed in 0 seconds in between of the two Task SLA Records that gets created using reset condition with help of flag on incident form.
1. Attach SLA to check update on incident within a specific interval.
2. In case SLA got Breached, Business rule on Task SLA form will update flag on Incident form.
3. Reset condition in Task Definition will check this flag and create new SLA.
4. While closure of the current Task SLA, Before business rule on 0 order will reset the flag on incident form.
5. Step 4 will ensure that new Task SLA record should not get closed by SLA Definition Reset condition.
Issue : In step 5 new Task SLA record is getting created and closed as update operation to reset flag on incident form, while closure of old Task SLA record is some time taking too much time to update the flag on incident form. This behaviour is observed intermittently and not on consistent basis.
Looking forward to your support in resolving this issue.
Thank you!!
