SPF Security - Servicenow Sending Email Using Company Email Doamin Name

[jdubz1]

Hi,

We have a security requirement to have an SPF record as part of our DNS, which defines which IP addresses can send email as @emaildomainname.com.   The SPF record has been implemented with a number of IP addresses.

FYI - some 3rd parties block email coming from other IP addresses based on the SPF record, this is happening for servicenow as the email comes from an IP not in the SPF record.

Are you able to supply me with a list of IP addresses that servicenow (across all of our instances (prod; preprod, dev and test) uses to send email from @emaildomainname.com, so the IP addresses can be added to the SPF record?

Thanks

[dravvyramlochun]

Hello jdubz

Please have a llook at the following article ServiceNow KB: Enabling Email Delivery Using SPF Records to Whitelist ServiceNow Email Servers (KB05...

Follow the instruction there and you should be good to go.

[Vipul Gupta]

Hi Johnnie,

Refer the below link, may be it can answer your question:

Whitelisting emails sent from the ServiceNow infrastructure

Regards,

Vipul

[Aditya Telideva]

Hi Jonnie,

I would strongly recommend you to please open a HI ticket so that we can assist you better. Also,

Below is the network diagram which will help you understand how you can use your own SMTP and POP3 server to send email.

Thanks,

Adi

PS: PLease do mark as helpful, if you have found so:)