Resolved! How can I report on feedback multiline text from incident surveys where they are not satisfied?
Been playing with some of the asmt_assessment tables but no luck so far.
Forum Posts
New to service now
Hi TeamWe are new to service now platform. Now I want to know from where we need to start in our company to get better understanding of the platform. So please guide me.
PDI instance is not waking
Hi Team, My PDI (dev94953) has not been waking up for the past 4-5 days.Could you please check and help me? Regards,Ravi
Resolved! How to compare values in an array and set values?
Hi All, I have a VIT from and there are 3 detections for that VIT. We have a field 'A' in the detection formI need to gliderecord the detection form and check the value of field 'A' for 3 records.If any of the value is 'true' for field 'A' , I have t...
Can you change the font of the Short Description in the Knowledgebase?
I am trying to make our KB articles look they way our L&D team needs and so need to make the title a font called Archer.I was able to do it in the articles body playing with the HTML (as per below) but would really like to do it on the short descript...
When searching in user table, it just keeps searching. Servicenow Portal
Other users can search very quick but one of users is unable to do so. Any idea why this is happening?
if condition is not working as expected in flow designer
Hi All,I have a 3 lookups in 'Do the following until' flow logic step. It is not needed to do 2nd and 3rd lookup if 1st lookup not returns any record. So, I just kept a if condition, which checks for 1st lookup success and then runs the 2nd and 3rd l...
Resolved! oAuth2 Script To Pull Back Token
I've created a REST Message using an oAuth profile. Using the Get OAuth Token link I am able to successfully pull back a token. Am now trying to script the same call in a business rule. I've read many articles and tried several variations but am not ...
Error message when i click on my tasks on EC_PRO
Hello All,under my active items we have an item called ''my tasks''. When i click on it, i get a series of error messages Any idea why? Thanks
Is there a way to add Vendor Contact information in Vendor Management
We want to be able to add the primary Vendor contact information but I don't see any OOB fields to populate external names or email address for a Vendor
How to display knowledge base article in now mobile
I want to display an IT user knowledge base article in Now mobile
Resolved! Removing users from a watchlist
Hi people I'm looking for a way to remove a user from a field list when they are deactiveted. I've been looking at the flow designer to do this, but I can't seem to get a grip on it. Has anyone been in this or simular situation before? BR - Thomas
Rich(er) Text Options in Knowledge Base Case Like Bullet Lists and Numbered Lists Not Available
Hi all, I am not sure if this is the right forum to put this in but we are running into some roadblocks with the content editor in the CMS for the ServiceNow Knowledge Base, as it doesn’t seem to allow things like bulleted lists, numbered lists, or p...
Resolved! Calculated Value Section disappeared from dictionary entry
When I unchecked the calculated checkbox and saved, the section "calculated value" disappeared and instead is giving me "default value" as below. How to bring it back to calculated value like above screenshot? All help is appreciated.
Resolved! How to create dropdown list dynamically based on state field choices
I need to create drop-down dynamically in service portal, The drop-down field name is "State", In this state drop-down field I need to show only the "Case[sn_customer_service_case]" table state field choices, Show for I try to query the "Choice" tabl...
