When I open the incident ticket by default "related search results" comes down the short description.Is there any way I can toggle the "Related Search Results" so that user won't see knowledge search results.My Observations : Related Search Results i...
Hi Team, I have written a client script on change to make the field invisible for some of the companies . function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } alert('enter change'); i...
Hi,We have below steps in Flow and trigger is Stage changes to 'Draft' on a Custom table.Step 1 Stage is 'Draft'Step 2 Stage is 'Manager approval'Step 3 Stage is 'VP Approval' So if at step 2 or 3 it is rejected I set the Flow Stage back to 'Draft' (...
Is there a way to access the value of the catalog item variable in a Multi row variable sets variable (which is of reference type ) so that i can have a reference qualifier based out of that value . Thanks in advance.
Could you please any one explain difference between ITSM and CSM provide some source to learn the difference
Could you please any one explain team dashboard and please provide source to study
Hi, I am not able to clarify that to which product line and scope does "Advanced Portal Navigation" belongs to.It is part of ITSM or HRSD or CSM etc. Which plugin does it require. The documentation is not clear about these facts.https://docs.servicen...
Many people working on different verticals see ServiceNow as a platform of all platforms. A technology that cut accross mutiple business units. They can be starting from an ITSM perpspective but then again once they purchase the module, they also get...
How to create ATF test scripts on ServiceNow UI Builder interface. Recently our application is being developed using UI Builder. ATF is not working on UI Builder screens. Can some one let me know how to add ATF test steps for UI Builder application.
Hi, I'm gearing up to delve into CAD on the Now platform. I'm wondering if I should invest in both the Scripting Fundamentals and Application Developer on Demand courses for the exam, or if opting for just the Application Developer on Demand course w...
Hi,Flow Designer newbie here. I am trying to figure out how I could create a flow which sends out a weekly email to program/portfolio managers with a list of projects that have overdue status reports.Our use case is that status reports need to be com...
Hi All, I am trying to create a MS Teams Channel using Flow Designer actions.Check the Error Screenshot: Thank you!!
whenever i am trying to create the case that any open cases on same category and service id that time I need one conformation mail with YES or NO buttons. Whenever I click yes button case will be created , click on NO the system should not permit the...
We've run into a business-related problem in the CSM application, where the support teams require some indication on long-running cases, when the client contact has gone on PTO/OOO.The issue is that when searching the inbound email for our instance, ...
Hello guys, I am struggling with this issue. My inputs is Array.object and I am trying to run For Each on it. You can see screen:Mystery for me is that after "Set flow variables" it is not moving further... + I see error on that For each.. Please ca...
