Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_...
Hi folks, I am trying to upgrade the instance from Utah to Washington DC.While creating the upgrade plan I am facing an error which looks like : The 'Global Customizations - upgrade plan' upgrade item is not getting created due to this error. How sho...
ver. VancouverRecently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable...
I've been looking into understanding how to use "template value input" for Flow Designer Record Update. I've tried to use use this documentation, but haven't been successful in my attempts. Does anyone have experience using it? https://docs.service...
Hi, I have attached one image from user table and that should be only visible for people having only admin roles.
I have a workflow with a few (Wait x days) timers. When I'm testing changes to the workflow I don't want to actually wait that long for this step to complete. Is there any way I can force the context to move on to the next step?
how can we restrict the user to only one request per catalog item if he has already an existing open request for that catalog item. for example If a user has an open request on catalog item 'X' again he is trying to raise the request for the s...
I've just started learning how to use UI Builder and would like to delete some of the test experiences I created. How can I delete them? I don't see anyway to delete the entire experience. Also, when in an experience, how can I delete the page I cr...
I'm attempting to establish a series of sequential approvals using the flow designer to enable multiple layers of approval for a single item in the catalog. In the previous workflow system, I could incorporate numerous approval stages without alterin...
Greetings everyone, I wanted to know if it's possible to create a new "Time" variable type. Unlike the 'Date' or 'Date/Time' variable types, this would just show the time, alone. There is already a 'Time' type for form fields, but this doesn't seem t...
Dear Community, the scenario is the following: I have to import data on the same table. Generally, I perform an import uploading an excel template (raw data) every time but, as you know, a new staging table is created, and then I have lots of tables ...
Hello, I am looking for methods on how to find the public IP address of my PDI. I have tried various means in some older forum posts, but nothing promising or what I needed. I've checked stats.do, ipcow.com using REST messages, etc. but no luck. I a...
I have a simple transform map that maps field from an import set table to a prod table. Problem is, it seems to be ignoring rows it shouldnt (says "No field values changed" even though the data did change). How can I "force update" the transform map,...
Hello Experts, We're working to reduce the overall size of our sys_audit table and have found one of our larger contributors is the sys_flow_context table that houses much of the state/variable data for flow executions. This question may be a bit sub...
Hello, I am trying to create a time series report that provides the total number of active observations for each month.The x axis will be a monthly timeline, and the y axis the total number of active observations. I have created similar graphs, lever...