Next Experience UI/ Polaris - will it eventually be mandatory?
Will the "Next Experience UI" (Polaris) be mandatory for everyone at some point in the future? If so, when will that take place?
Forum Posts
Fields auto populated in Catalog item are not coming over to RITM
We have created a Catalog item that will auto populate the email of the user submitting the request.However, after they hit submit, and the RITM is created, it leaves that field blank in the RITM and the SCTASK We are using the auto populate option f...
Creating a workflow for the lifecycle of an asset, idea, project, etc.
We are interested in hearing from those that have started/completed their journey towards an overarching “workflow/process” that incorporates APM/SPM/ITOM/ITAM and the areas of the platform that reply on data from those modules. We are considering w...
How to check catalog client side validation on catalog API
Using Buy Item (POST) catalog API to submit a catalog item. This item has start date & end date. I have written an onsubmit catalog client script to validate the dates not be in the past. But the validation is not being evaluated through catalog API ...
Update multiple records in incident table using business rules
In the incident table I want to update 'state' to closed from new using business rules.(function executeRule(current, previous /*null when async*/ ) { var inc = new GlideRecord('incident'); inc.addQuery('state=1'); inc.query(); while (inc...
Resolved! I have captured all changes in the default update set by mistake, how to copy all the changes in the correct update set
Hi All,I have captured all changes in the default update set by mistake, how to copy all the changes in the correct update set.Request you to help.
How we can transfer user from one instance to another automatically without import and export.
How we can transfer user (Same sys_id) from one instance to another automatically without import and export.
Add pagination to the existing My Requests widget
Hello, I have a requirement to add pagination to the existing OOB widget my requests. It's a list of requests and incidents that is created/requested by the logged in user. The widget contains a bunch of codes and its hard for me to figure out how to...
Resolved! Is the "Check Unsanitized HTML" feature mentioned in "Instance Security Hardening" still valid?
While running through the Instance Security Hardening guide (/isc?id=security_hardening), our instance was identified as being non-compliant for "Check Unsanitized HTML". The ISC guide says that this property is controlled by 'com.glide.security.chec...
PowerShell Orchestration Activity running twice on two different MID Servers at same time.
Hello everyone, We have various PowerShell activities automated through Orchestration and recently (not sure when) I started to notice that few of them are running twice, so the instance is sending the PowerShell activity to two different MID Servers...
Can I hide a variable on a catalogue item but show it in the sc_task?
Hi, I'm trying to hide a variable on the catalogue item but have it displayed in the sc_task record. I assumed that this would be possible via a UI policy which would only be applied to the catalogue item but this isn't working. Has anyone done somet...
On-call Escalation tracker is blank
Hi all, We are currently trying to implement some of the on-call features in SNOW, and while I have set up a schedule and trigger rule to enable the on call tracker, and I have a schedule set for the current time, the on-call tracker is not pulling t...
How to the Multi row variable set in the report including all the Variables of that Catalog item
Hi All, I have to create a Report in which all the variables will show including Multi row variable set value.I tried to create Database view(sc_multi_row_question_answer and sc_req_item), but that is not giving the correct data.Please help in this. ...
One contact multiple accounts and CSM Portal
Hello Community,is somebody using one contact with multiple accounts with CSM portal?I have created some contact relationships, however I would expect that when a customer logs in to csm portal, it would ask which account does he/she wants to use?Or...
Resolved! Hide Knowledge Article 'Edit' Button
The 'Edit' button on the top right of a Knowledge Article is causing confusion. It seems enabled for ALL users if they have the ability to edit articles in that KB.Why would a user who is not the author or KB owner be able to edit an article (they ...
