Survey is triggering multiple times when a ticket is resolved in a custom table

[GlideFather]

Hi @chitturijyo,

nobody can help you without any details nor visibility to your instance. Maybe you want to share some context: trigger of the survey, explain what you checked and what debugging was used etc.

It seems that the survey definition might be duplicated, but it's just a guess.

[chitturijyo]

It is using OOB business rule and trigger condition is set to when state is resolved

[fknell]

Volunteering to be an example of why the body field should be mandatory and a 'how to ask questions' article. 😉 

[Ankur Bawiskar]

@chitturijyo 

did you check what's the trigger condition?

may be the record is getting updated multiple times leading to multiple surveys

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