Survey is triggering multiple times when a ticket is resolved in a custom table

[Ankur Bawiskar]

@chitturijyo 

did you check what's the trigger condition?

may be the record is getting updated multiple times leading to multiple surveys

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[Tanushree Maiti]

Hi @chitturijyo 

There could be several possible causes :

1. KB0830680 Multiple Survey Instances Generated 

2. Check Survey trigger source that it has not been called from multiple sources like flow etc

3.  Check the Business rule's Trigger condition .