System Clone Issues

[jacksonwhitney]

I'm trying to request a System Clone from our production instance down to dev. When I create the Clone Request and click submit, I get an error message that says "Preservers cannot be empty".

I've checked our list of data preservers and it's not empty. I've read through the documentation and other community posts but can't find anything related to this.

Additionally, here is a screenshot of the Clone Draft that gets saved after we try to submit the request.

Any help with this would be greatly appreciated, thank you.

[Tony Chatfield1]

Hi, have the preserver records been associated to\added to the clone profile that you are using?

/clone_profile_list.do?sysparm_query=&sysparm_view=clone_profile

[randytangco]

Was this resolved.  I am encountering the same challenge.  @Tony Chatfield1 , I checked my clone profile list and I have the below.

[Ant1]

I too am having this issue, and looking to see if there are any updates on this?

[Ant1]

It looks like there is a KB1431330 with a resolution to this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1431330