table is not visible for normal user, but it is visible for ADMIN user.
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‎04-22-2016 07:07 AM
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‎04-22-2016 07:10 AM
I guess it is a custom module created.
You can check if module is restricted based on roles.
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‎04-22-2016 07:19 AM
Hi there,
This link might help you http://wiki.servicenow.com/index.php?title=Creating_a_Custom_Table#gsc.tab=0
I have copied in the relevant sections below.
6 Creating Security Rules for Tables
You can quickly create basic security rules for a table. To learn more about security rules, see Using Access Control Rules.
To create security rules from the table record:
- Navigate to System Definition > Tables.
- Create a new table or open an existing table record.
- Select the Create access controls check box. The User role field appears on the form.
- Enter a new name or select an existing user role that is required to access the table.
- Click Submit or Update.
- If the user role does not match an existing role, a new role is created.
- Security rules are created that grant the user role full access to the table—read, write, create, and delete.
- [Optional] Reopen the table record and scroll down to the Access Controls related list to create new or modify existing access control list (ACL) rules.
Note: You can repeat the procedure to grant full access to a different role. The new role is created and the original role is replaced for every ACL on the table. The original role is not changed for ACLs on other tables or objects, and any other roles or scripts on the ACLs are not changed. |
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‎04-22-2016 07:19 AM
You have to write a read acl rule for the table which will allow users with the itil role (or any other one specified in the acl) to see data from the table.

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‎04-22-2016 07:34 AM
If the module is not visible: Right click on the star like icon for the module, you will get an option "Edit Module" . When you click on that it opens up the module form, check for the roles and add itil role.
If table records are not accessible; Check for Read ACLs on the table